Clinical Case Manager - Behavioral Health (Remote-Virginia)

CVS Health; Richmond (VA); Remote; USD 60,000 - 130,000; Full time

Job summary

CVS Health seeks a full-time Clinical Case Manager - Behavioral Health to coordinate care for patients through personalized treatment plans and facilitate access to resources. The position is fully remote and requires a Master's degree along with active licensure as an LCSW or LPC. Candidates will need to apply experience in a clinical setting to promote positive health outcomes.

Benefits

Affordable medical plan options

401(k) plan with company matching

Employee stock purchase plan

Wellness screenings

Confidential counseling and financial coaching

Tuition assistance

Qualifications

• 3+ years clinical behavioral health experience required.
• Active LCSW or LPC license in Virginia needed.
• Masters degree required.

Responsibilities

• Coordinates behavioral health assessments and implements personalized care plans.
• Develops resource coordination systems and documents treatment plans.
• Monitors patient progress and ensures compliance with data regulations.

Skills

Clinical behavioral health experience

Case Management

Problem solving

Education

Masters degree

Tools

Electronic medical software

Job description

Clinical Case Manager - Behavioral Health (Remote-Virginia)

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Clinical Case Manager - Behavioral Health (Remote-Virginia)

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Fully remote with requirement to hold an License Clinical Social Work (LCSW) or License Professional Counselor (LPC) for Virginia.

A Brief Overview

CVS Health Aetna has an opportunity for a full-time Behavioral Health Clinical Case Manager. You will administer processes to coordinate and facilitate comprehensive care for individuals by assessing their needs, developing personalized care plans, and coordinating services across healthcare providers. Serves as advocate for patients, ensuring effective communication, resource utilization, and continuous monitoring of their progress to promote positive outcomes and enhance overall well-being.

What You Will Do

• Coordinates behavioral health assessments to gain information on substance abuse history and mental health; determines the most appropriate social support system for patient health.
• Develops a complex resource coordination system to assists with outpatient counseling, support groups, housing assistance, vocational rehabilitation, or medication management.
• Documents individualized treatment plans based on assessments; develops plans which include goals, interventions, and measurable outcomes.
• Configures electronic medical software to categorize behavioral health conditions by severity.
• Edits content for the clinical advocacy campaign to deliver an impactful message surrounding client rights and health needs.
• Examines the data management system to ensure compliance with data privacy and security regulations.
• Identifies opportunities to develop training programs for the clinical case manager to ensure a thorough understanding of behavioral health practices.
• implements a monitoring and evaluation system to monitor patient progress towards goals.
• Installs an electronic medical record to monitor the input and output of the clinical case department.
  
  

Remote Work Expectations

• This is a 100% remote role; candidates must have a dedicated workspace free of interruptions.
• Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.
  
  

Required Qualifications

• 3+ years clinical behavioral health experience.
• Active License Clinical Social Work (LCSW) or License Professional Counselor (LPC) license in Virginia.
• Must be able to work Monday-Friday 8:00am-5:00pm EST.
  
  

Preferred Qualifications

• Case Management experience.
• Working knowledge of problem solving and decision-making skills.
• Working knowledge of medical terminology.
• Working knowledge of digital literacy skills.
• Ability to deal tactfully with customers and community.
• Ability to handle sensitive information ethically and responsibly.
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.
• Ability to function in clinical setting with diverse cultural dynamics of clinical staff and patients.
  
  

Education

• Masters degree required.
  
  

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$60,522.00 - $129,615.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/10/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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