Clinical Case Manager

Virginia Commonwealth University; Richmond (VA); On-site; USD 70,000 - 75,000; Full time

Job summary

Virginia Commonwealth University is looking for a Clinical Case Manager to join its University Counseling Services team. The role involves providing crisis management, individual therapy, and case management for students, supporting their mental health needs within a diverse higher education environment. Ideal candidates will have a Master’s degree and relevant experience, contributing to a mission-driven team committed to student success.

Benefits

Comprehensive health benefits

Generous tuition benefit

Competitive leave package

Retirement planning and savings options

Qualifications

• Ability to work independently and as part of a multidisciplinary team.
• Understanding of diversity issues in service delivery.
• Demonstrated ethical standards in professional practice.

Responsibilities

• Provide crisis coverage and brief individual therapy.
• Collaborate with campus partners for student care.
• Conduct triage intake assessments.

Skills

Crisis management

Interpersonal skills

Communication

Education

Master’s Degree in Social Work, Counseling, or related field

Job description

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Benefits of working at VCU

All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here.

Benefits of working at VCU

All full-time university staff are eligible for VCU’s robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here.

Job Code 21214Y Recruitment Pool All Applicants Posting Number req7596 Unit Student Affairs (Vice Provost) MBU Department DSA - University Counseling Services Department Website Link https://counseling.vcu.edu/ Location VCU Address 907 Floyd Ave, Richmond, VA 23284 USA Duties & Responsibilities

University Counseling Services at Virginia Commonwealth University

Summary

At Virginia Commonwealth University (VCU), we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

About University Counseling Services

The mission of University Counseling Services is to support student success by providing clinical services, advocacy, recovery support, outreach, and professional training. We provide a compassionate and welcoming atmosphere that creates spaces for healing and growth. We are committed to social justice and cultural sensitivity. We believe that investing in staff both personally and professionally is integral to accomplishing our mission.

About The Role

University Counseling Services invites applications for the position of Clinical Case Manager. This position will be located at our Monroe Park Campus and primarily provides services to our undergraduate and graduate students. The successful candidate will be able to thrive in a fast pace work environment. We are a dynamic center committed to fostering an environment of respect, professionalism and civility for faculty, staff, and students from various backgrounds and experiences.

Position Responsibilities

• Provide crisis coverage
• Provide brief individual therapy
• Provide case management and referral support for students referred to off-campus outpatient therapy and higher levels of care
• Collaborate with campus partners for coordination of care for high acuity students
• Ability to effectively evaluate risk level of incoming students
• Collaborate with UCS team of case managers to monitor trends related to student needs and referral effectiveness, and provide relevant training and updates to staff and trainees
• Provide outreach to the VCU Community
• Performs other duties and responsibilities as assigned
• Build rapport with a diverse community of off-campus providers, including outpatient therapists, IOPs/PHPs, inpatient units, and substance use treatment providers
• Conduct triage intake assessments
• Rotating one evening per week coverage
  
  
  

University Slotting Sr. Counselor HS 1 21214Y; State Role: 49013

Qualifications

Required Qualifications:

• Master’s Degree in Social Work, Counseling, or related field
• Ability to work as part of a multidisciplinary counseling center team
• Ability to handle complex crises and/or clinical situations (including suicide risk assessments)
• Ability to work independently
• A demonstrated commitment to the highest ethical standards of professional practice
• Understanding of and commitment to diversity issues in the delivery of services
• Keen relationship manager and interpersonal skills
• Strong written and oral communication; effective presenter
  
  
  

Desired Qualifications

• Licensed as a Social Worker or Professional Counselor
• Experience providing case management and care coordination in college counseling centers, community mental health centers, and/or acute care settings
• Knowledge of navigating health insurance, including assisting clients in accessing their mental health benefits, applying for Medicaid, etc.
  
  
  

We seek someone who is collaborative in nature, practices good self-care, and possesses the ability to manage a challenging workload while promoting a positive atmosphere and healthy relationships.

University Description

VCU is a public, urban university of over 30,000 students located on two campuses in the capital city of Richmond, VA. University Counseling Services has an APA-accredited doctoral internship training program. The multidisciplinary staff of UCS includes full-time clinicians from the fields of psychology and social work.

Application review will begin July 21, 2025 and the position is open until filled. To apply, electronically please submit your letter of interest and current vita to For additional information about Virginia Commonwealth University and UCS, visit our website at https://counseling.vcu.edu/.

FLSA University Employee Job FTE 100% Exemption Status Exempt Restricted Position No E-Class UF - University Employee FT Job Category University Employee ORP Eligible Yes Salary Range $70,000 - $75,000 Compensation Type Salaried Target Hire Date 9/10/2025 Contact Information for Candidates

Caroline Coffill

[e-mail]

Documents Needed to Apply Application, 3 professional references

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Internship

Job function

• Job function

  Health Care Provider

• Industries

  Higher Education

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