Clinical Case Manager, Behavioral Health - Field

4004 Aetna Medicaid Administrators; University Place (LA); On-site; USD 54,000 - 117,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a qualified clinician to apply advanced judgement in coordinating physical and behavioral health services. The role directs provider collaboration and directs psychosocial wraparound services to optimize outcomes and cost efficiency.

The position requires current licensure (LCSW/LPC/LMFT), case management experience, and strong communication and motivational interviewing skills, with the ability to travel for field work and work evenings as needed.

Qualifications

• Current/Active Clinical Licensure (LCSW, LPC, LMFT).
• Case Management experience.
• Strong customer service orientation and problem solving.
• Excellent telephonic communication and motivational interviewing skills.
• Documentation accuracy and regulatory compliance.
• Ability to travel up to 125 miles round trip for 1 day.

Responsibilities

• Apply advanced clinical judgement to facilitate member health care and behavioral health.
• Coordinate psychosocial wraparound services and plan care with providers.
• Direct collaboration with providers and use resources for optimal outcomes.
• Instruct the use of available resources to achieve cost-effective results.

Skills

Motivational interviewing

Communication skills

Problem solving

Organizational skills

Customer service

Technology proficiency

Education

Bachelor's or Master's Degree

CCM Certification

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Applies advanced clinical judgement to facilitate appropriate member physical health and behavioral healthcare. Implements strategy to assess and plan care, direct provider collaboration, and coordinate psychosocial wraparound services. Instructs the application of available resources to produce optimal, cost-effective outcomes.

Minimum Requirement

• Current/Active Clinical Licensure (LCSW, LPC, LMFT)
• Case Management experience
• Strong customer service orientation and problem solving
• Excellent Communication/Telephonic skills
• Excellent motivational interviewing skills/ability to built rapport and trust telephonically
• Excellence in documentation and respecting compliance/regulatory standards
• Highly organized, remain self-driven without direct supervision
• Manage time effectively
• Achieve performance metrics
• Technology proficiency
• Ability to travel within 125 miles round trip for 1 day in the field
• Variable work scheduled with ability to work 2 days weekly until 9pm local time

Preferred Qualifications

• Bachelors and/or Master's Degree
• CCM Certification
• Previous experience in Managed Care Organization
• Education Master's Degree Required and Licensed as an (LCSW, LPC, LMFT)

Anticipated Weekly Hours 40

Time Type Full time

Pay Range

The typical pay range for this role is: $54,095.00 - $116,760.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/24/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.