Clinical Case Manager, Behavioral Health - Field

CVS Pharmacy; Alexandria (LA); Remote; USD 54,000 - 117,000; Full time

Job summary

CVS Health in the United States is seeking a Clinical Case Manager, Behavioral Health - Field to apply advanced clinical judgement, assess care plans, and coordinate psychosocial services for members.

Qualified candidates will hold a current active license (LCSW/LPC/LMFT) and have strong case-management experience, excellent telephonic communication, and motivational interviewing skills. Travel up to 125 miles and a 40-hour work week are required.

Qualifications

• Active clinical licensure (LCSW, LPC, LMFT).
• Case management experience.
• Strong customer service orientation and problem solving.
• Excellent communication/telephonic skills.
• Motivational interviewing to build rapport and trust telephonically.
• Excellence in documentation and regulatory compliance.
• Highly organized and self-driven with no direct supervision.
• Ability to travel within 125 miles round trip for 1 day in the field.
• Flexible schedule; 2 days weekly until 9pm local time.

Responsibilities

• Apply advanced clinical judgement to facilitate member physical health and behavioral care.
• Coordinate psychosocial wraparound services and direct provider collaboration.
• Utilize resources to produce optimal, cost-effective outcomes.

Skills

Customer service

Communication

Motivational interviewing

Problem solving

Documentation

Time management

Self-motivation

Travel readiness

Telephonic skills

Relationship building

Education

Master's Degree

Licensed (LCSW, LPC, LMFT)

CCM Certification

Managed Care/Healthcare background

Job description

Clinical Case Manager, Behavioral Health - Field

Available in 8 locations

Job ID: R1046739

Category: Category: Clinical

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Applies advanced clinical judgement to facilitate appropriate member physical health and behavioral healthcare. Implements strategy to assess and plan care, direct provider collaboration, and coordinate psychosocial wraparound services. Instructs the application of available resources to produce optimal, cost-effective outcomes.

• Current/Active Clinical Licensure (LCSW, LPC, LMFT)
• Strong customer service orientation and problem solving
• Excellent Communication/Telephonic skills
• Excellent motivational interviewing skills/ability to built rapport and trust telephonically
• Excellence in documentation and respecting compliance/regulatory standards
• Highly organized, remain self-driven without direct supervision
• Achieve performance metrics
• Technology proficiency
• Ability to travel within 125 miles round trip for 1 day in the field
• Variable work scheduled with ability to work 2 days weekly until 9pm local time

Preferred Qualifications

• Bachelors and/or Master's Degree
• CCM Certification
• Previous experience in Managed Care Organization

Education

• Master's Degree Required and Licensed as an (LCSW, LPC, LMFT)

Anticipated Weekly Hours

40

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Applies advanced clinical judgement to facilitate appropriate member physical health and behavioral healthcare. Implements strategy to assess and plan care, direct provider collaboration, and coordinate psychosocial wraparound services. Instructs the application of available resources to produce optimal, cost-effective outcomes.

Minimum Requirement

• Current/Active Clinical Licensure (LCSW, LPC, LMFT)
• Case Management experience
• Strong customer service orientation and problem solving
• Excellent Communication/Telephonic skills
• Excellent motivational interviewing skills/ability to built rapport and trust telephonically
• Excellence in documentation and respecting compliance/regulatory standards
• Highly organized, remain self-driven without direct supervision
• Manage time effectively
• Achieve performance metrics
• Technology proficiency
• Ability to travel within 125 miles round trip for 1 day in the field
• Variable work scheduled with ability to work 2 days weekly until 9pm local time

Preferred Qualifications

• Bachelors and/or Master's Degree
• CCM Certification
• Previous experience in Managed Care Organization

Education

• Master's Degree Required and Licensed as an (LCSW, LPC, LMFT)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $116,760.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments .

We anticipate the application window for this opening will close on: 10/24/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Location: Workat Home, Louisiana, United States

Location: Workat Home, Louisiana, United States

CVS Health® and its businesses lead the way to drive affordability, improve access and preserve choice in how people pay for care, receive care and stay healthy. With a wide range of career areas, you can be a part of our purpose-driven team.

Our workforce is dedicated and talented – more than 300,000 colleagues strong – focused on a bold vision to reimagine health care and our passion to make a difference. We unite around making health and care better for colleagues by striving to provide innovative and inclusive benefits for colleagues and their families.

We reflect the consumers we serve and recognize that having diverse teams foster a workplace where every colleague feels welcomed, valued, respected and heard. There is a place of opportunity for all here and for everyone to be extraordinary.