Clinical Case Manager

Medrhythms; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Meaningful work on a life-changing product

Opportunity for growth

Generous paid time off

Supportive team environment

Job summary

Medrhythms, located in Portland, Oregon, is seeking a detail-oriented Clinical Case Manager to support patients and healthcare providers by coordinating prescription services. This full-time position requires strong organizational and communication skills, as well as a commitment to compliance and patient experience.

The ideal candidate will manage prescriptions, facilitate communication with healthcare providers, and maintain documentation accuracy. The role offers meaningful work with opportunities for career growth within a supportive team environment.

Qualifications

• Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory compliance.
• Ability to learn quickly and adapt in a fast-paced environment.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Case-manage prescriptions from intake to completion.
• Contact healthcare providers to request missing information.
• Enter patient information into the CRM system.
• Prepare and send communications as needed.

Skills

Strong organizational skills

Problem-solving skills

Written communication skills

Verbal communication skills

Proficiency in Google Suite or Microsoft Office

Experience with CRM systems

Ability to handle sensitive information

Experience in healthcare or pharmaceutical industry

Customer service software experience

Adaptability in a fast-paced environment

Tools

Salesforce

Google Suite

Microsoft Office

Job description

Position Overview

The Clinical Case Manager supports patients, healthcare providers, and internal teams in coordinating prescription services from enrollment through fulfillment. This role ensures documentation is complete and accurate, facilitates communication to obtain required information, and helps maintain timely prescription processing. The ideal candidate is detail‑oriented, organized, and committed to delivering a positive patient and provider experience while adhering to privacy and compliance standards.

This is a full‑time position, working Monday to Friday, 8:00 am — 5:00 pm EST, with flexibility within those hours based on the achievement of role expectations and collaborative teamwork. Compensation is aligned with market data, commensurate with experience, skills and qualifications, and includes a combination of salary and bonus potential.

Responsibilities

• Case‑manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation
• Review assigned forms and documents for required information; flag missing or incomplete items.
• Contact healthcare provider offices via fax, email, and phone to request missing documentation or information.
• Record all outreach attempts and communications in the Company’s CRM (Salesforce).
• Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce).
• Upload, categorize, and/or save digital files according to Company procedures.
• Prepare and send routine communications, using approved templates when applicable.
• Communicate professionally and in compliance with Company privacy standards and applicable regulations.
• Complete ad‑hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and partner relationships.

Qualifications

• Strong organizational and problem‑solving skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment
• Strong written and verbal communication skills
• Proficiency in Google Suite or Microsoft Office; experience with CRM systems (e.g., Salesforce) a plus.
• Ability to handle sensitive information with discretion and professionalism
• Ability to learn quickly and adapt to the constantly shifting healthcare landscape
• Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards.
• Experience with customer service software (e.g., Zendesk, Salesforce)
• Familiarity with digital therapeutics or medical devices.
• Experience working in a startup or fast‑paced environment, with the ability to adapt to change and navigate ambiguity.

Benefits

• Meaningful, purpose‑driven work on a life‑changing product
• Opportunity for growth across various functions
• Collaborative, supportive, smart and fun team
• Generous paid time off: vacation, sick and volunteer time off
• Downtown Portland, Maine office: Inviting office in the heart of the Old Port

Equal‑Opportunity Employer Statement

We are an equal‑opportunity employer and welcome people of diverse backgrounds, experiences, abilities, and perspectives. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the talent selection process, please reach out to [e-mail].