Operations Associate

Medrhythms; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative team

Generous PTO

Downtown Portland office

Job summary

MedRhythms in Portland, OR is seeking an Operations Associate to support patients, providers, and internal teams from enrollment through fulfillment. You will ensure documentation accuracy, coordinate information requests, and help maintain timely processing of prescriptions while upholding privacy and compliance standards.

The role requires strong organization, clear communication, and familiarity with CRM systems; prior healthcare or pharma experience is a plus, and you will collaborate across

Qualifications

• Strong organizational and problem-solving skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in Google Suite or Microsoft Office; experience with CRM systems (e.g., Salesforce) a plus.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to learn quickly and adapt to the constantly shifting healthcare landscape.
• Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards.
• Experience with customer service software (e.g., Zendesk, Salesforce).
• Familiarity with digital therapeutics or medical devices.
• Experience working in a startup or fast-paced environment, with the ability to adapt to change and navigate ambiguity.

Responsibilities

• Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation.
• Review assigned forms and documents for required information; flag missing or incomplete items.
• Contact healthcare provider offices via fax, email, and phone to request missing documentation or information.
• Record all outreach attempts and communications in the Company’s CRM (Salesforce).
• Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce).
• Upload, categorize, and/or save digital files according to Company procedures.
• Prepare and send routine communications, using approved templates when applicable.
• Communicate professionally and in compliance with Company privacy standards and applicable regulations.
• Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships.

Skills

Organizational skills

Multitasking

Communication

Confidentiality

Adaptability

Healthcare experience

Customer support software

Digital health knowledge

Startup experience

Tools

Salesforce

Zendesk

Google Workspace

Microsoft Office

Job description

Company Overview

MedRhythms is pioneering the development of next‑generation neurotherapeutics designed to improve walking, mobility, and related functional outcomes via a proprietary, patented technology platform. Our mission is to help patients regain their mobility by expanding access to patient‑centered, world‑class medical devices. Our groundbreaking technology uses sensors, software, and music to deliver evidence‑based interventions to improve walking. Rhythm can be used clinically to directly target the human motor system and improve functional outcomes in walking. We aim to realize these outcomes for millions worldwide with conditions such as stroke, Parkinson’s disease, and multiple sclerosis. In 2023 we launched InTandem, an FDA‑authorized prescription‑only home‑use device for chronic stroke, and secured a unique HCPCS reimbursement code in 2024. In 2025 we released MOVIVE, a second FDA‑authorized device for gait rehabilitation in Parkinson’s disease.

Cultural Pillars

• People First
• Excellence Always
• Action Focused

Position Overview

The Operations Associate supports patients, healthcare providers, and internal teams in coordinating prescription services from enrollment through fulfillment. This role ensures documentation is complete and accurate, facilitates communication to obtain required information, and helps maintain timely prescription processing. The ideal candidate is detail‑oriented, organized, and committed to delivering a positive patient and provider experience while adhering to privacy and compliance standards.

Responsibilities

• Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation
• Review assigned forms and documents for required information; flag missing or incomplete items
• Contact healthcare provider offices via fax, email, and phone to request missing documentation or information
• Record all outreach attempts and communications in the Company’s CRM (Salesforce)
• Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce)
• Upload, categorize, and/or save digital files according to Company procedures
• Prepare and send routine communications, using approved templates when applicable
• Communicate professionally and in compliance with Company privacy standards and applicable regulations
• Complete ad‑hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships

Qualifications

• Strong organizational and problem‑solving skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment
• Strong written and verbal communication skills
• Proficiency in Google Suite or Microsoft Office; experience with CRM systems (e.g., Salesforce) a plus
• Ability to handle sensitive information with discretion and professionalism
• Ability to learn quickly and adapt to the constantly shifting healthcare landscape
• Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards
• Experience with customer service software (e.g., Zendesk, Salesforce)
• Familiarity with digital therapeutics or medical devices
• Experience working in a startup or fast‑paced environment, with the ability to adapt to change and navigate ambiguity

Benefits

• Meaningful, purpose driven work on a life‑changing product
• Opportunity for growth across various functions
• Collaborative, supportive, smart and fun team
• Generous paid time off: vacation, sick and volunteer time off
• Downtown Portland, Maine office: inviting office in the heart of the Old Port

We are an equal opportunity employer and welcome people of diverse backgrounds, experiences, abilities, and perspectives. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the talent selection process, please reach out to [e-mail].