Clinical Case Manager

Fortune Society Inc.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a Clinical Case Manager to join their innovative team. This role involves working closely with the Bronx Criminal Court to provide essential mental health services to women facing legal challenges. The ideal candidate will possess strong skills in client engagement and mental health assessment, along with a commitment to supporting individuals impacted by the criminal justice system. This position offers a unique opportunity to make a meaningful difference in the lives of women while collaborating with judicial and non-judicial partners. If you are passionate about helping others and have the skills to navigate complex systems, this role is perfect for you.

Qualifications

• Master’s degree in relevant field with experience in mental health and trauma-informed care.
• Ability to work with criminal justice systems and engage clients effectively.

Responsibilities

• Conduct screenings for women at Bronx Criminal Court for mental health services.
• Serve as a liaison between court personnel and treatment providers.

Skills

Mental Health Assessment

Substance Abuse Knowledge

Client Engagement

Time Management

Crisis Intervention

Education

Master’s Degree in Criminal Justice or Social Work

Tools

MS Office

Electronic Health Record Systems

Job description

Job Details

Job Location: Bronx Court - Bronx, NY

Position Type: Full-Time Non-Exempt

Salary Range: $32.97 - $38.46 Hourly

Description

Title: Clinical Case Manager

Unit: Behavioral Health Services

Reports to: Senior Director of Behavioral Health Services - Clinical

Status: Full-Time; Regular; Non-Exempt

Salary Range: $32.97 - $38.46 per hour [ $60,000 - $70,000 annually based on experience ]

Location: Bronx Criminal Court 215 E. 161st Street Bronx, NY 10451

Days/Hours: Monday – Friday, with rotating remote on call shifts (evening/weekend)

Position Summary:

The Fortune Society is seeking a participant-centered, strategic thinker to join our agency as we partner with the Bronx Criminal Court (BCC) to launch an innovative new referral-based program for women who are facing charges for non-federal offenses. Working alongside both judicial and non-judicial members of the BCC, and under the supervision of Fortune’s Behavioral Health clinical team, the Clinical Case Manager will be responsible for screening women at the point of arraignment to identify those in need of mental health services and/or treatment as well as those who may be victims of human trafficking, sexual exploitation, and/or domestic or sexual violence, and connecting them to services as appropriate.

The Case Manager will serve as the initial point of contact, responsible for candidate screenings and for making appropriate, real-time referrals. Therefore, the Case Manager must be able to demonstrate an ability to identify primary treatment/intervention needs in women, especially mental health disorders, substance abuse and other areas of concerns and rapidly connect them to appropriate internal/external referral sources. The Case Manager will work directly with the court’s resource coordinator / project director and report to the Presiding Judge of the Bronx Misdemeanor Mental Health Court. Candidates must have experience in the mental health and substance abuse fields, as well as strong organizational skills.

Core Competencies:

Mission, Culture and Fit: This person shall demonstrate an interest in, and talent for, working with persons with criminal justice system involvement. The successful candidate will have an understanding of the impacts exposure to the criminal justice system may have on clients and will demonstrate commitment to helping them overcome these difficulties. The successful candidate will also have demonstrated a commitment to using respectful, constructive means of communication when interacting with participants and colleagues. The individual will utilize a strengths-based, person-centered model and endorse the concept of looking for the best in people, rather than judging them by their worst decision(s).

Client Engagement: The successful candidate will possess excellent participant engagement skills, creating dialogue that opens an interest in engagement in Behavioral Health services. The right candidate will also demonstrate a positive attitude with patience and flexibility of schedule that a person entering treatment may demonstrate the need for.

Time Management & Personal Organization: This person shall demonstrate good time management including making, keeping, and/or rescheduling appointments with Fortune Society staff, external referral sources, and/or clients in a professional manner with appropriate advance notice. They will be able to independently manage their daily scheduled activities amidst an ever-changing, dynamic work environment.

Office Skills: This position requires the use of multiple internal and external data warehouses and tracking systems which requires strong computer proficiency (i.e. MS Office, Excel, electronic health record systems, intranets, etc.).

Essential Duties and Responsibilities:

1. Conduct screenings of women arraigned in the Bronx Criminal Court (BCC) to identify potential participants so their case(s) may be referred to the appropriate problem-solving court for further screening and assessment;
2. Flag the cases of those women who are appropriate candidates for a mental health court, human trafficking intervention court, drug court, or other problem-solving court;
3. Serve as a resource for judges and court personnel in the BCC on questions related to mental health services and treatment for women;
4. Serve as a liaison between the BCC and Bronx problem-solving courts;
5. Identify and nurture referral relationships with both internal and external services providers in an effort to make the most accurate and efficient referral connections for participants;
6. Develop a referral tracking tools and maintain accurate notes, including status of the referral and follow up activities;
7. Work with Fortune’s data analytics team to produce and quantify key data such as # of internal/external referrals, # and type of service connections made, and length of engagement;
8. Assist in Maintaining and tracking data entry for GPRAs at baseline, 6-month follow-ups and discharge;
9. May be required to be available to court staff (remotely) for evening and/or weekend assistance on a rotational basis with other team member(s);
10. Additional administrative support as required;
11. Additional responsibilities as required.

Qualifications

Qualifications:

1. Master’s Degree in criminal justice, social work or related field with substantial experience working with populations experiencing mental illness, commercial sexual exploitation, labor/sex trafficking, gender-based violence, and/or sexual assault, and knowledge of trauma-informed care is required. An equivalent combination of education and experience will also be considered;
2. Demonstrated ability to work cooperatively with treatment and criminal justice systems;
3. Preference will be given to candidates who are fluent in a second language. We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements: This position may require occasional travel to other Fortune locations throughout New York City.

Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

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