Clinical Case Manager

Eisenhower Center; Michigan; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO

Employee Stock Ownership Plan

401(k)

Medical, Dental, & Vision Insurance

Flexible Spending Account

Employer Paid Life Insurance

Long-Term Disability

Student Stipend

Employee Discount Program

Continuing professional development

Job summary

The Clinical Case Manager at Eisenhower Center in Ann Arbor, MI coordinates and manages patient care plans for adults with serious mental illness and related conditions, ensuring services align with Michigan guidelines.

You will work with a multidisciplinary team, perform assessments, develop IPOS, monitor progress, and advocate for client needs, while maintaining accurate documentation and complying with regulatory standards.

Qualifications

• Bachelor’s or Master’s Degree in Social Work, Psychology, Counseling, or a closely related human services field from an accredited institution.
• Minimum of 1–2 years of specialized, direct experience working with adults in target populations (SMI/SED/I/DD).
• Must possess valid, active professional licensure in Michigan (e.g., LLMSW/LMSW, LLPC/LPC, LLP/LP).
• Proficiency with electronic health records and care management software.
• Valid driver’s license.

Responsibilities

• Conduct comprehensive assessments and IPOS development.
• Coordinate and advocate for patient care plans with multidisciplinary teams.
• Monitor IPOS and adjust plans at defined intervals.
• Ensure documentation complies with Michigan Mental Health Code and provider manuals.
• Support linkage to physical health, dental, employment, and community resources.

Skills

Communication

Organization

Problem-solving

Driver's license

Education

Bachelor’s or Master’s in Social Work, Psychology, Counseling or related field

Tools

Electronic health records

Care management software

Job description

We are growing and looking for Clinical Case Managers!

• Do you have a Case Worker background?
• Do you have experience providing exceptional care and redirecting behaviors?
• Do you have knowledge of CMH/TBI residents?

• Location: onsite in Ann Arbor, MI
• Position: Clinical Case Manager
• Salary: $55,000 – $65,000
• Benefits start after 30 days: Health, Dental, Vision and many more!

*All offers of employment are contingent upon background screens*
The Clinical Case Manager plays a pivotal role in ensuring the delivery of high-quality, comprehensive care to patients. This position involves coordinating and managing patient care plans, advocating for patient needs, and collaborating with a multidisciplinary team to achieve optimal health outcomes.

This position is responsible for delivering comprehensive, goal-oriented, and individualized Targeted Case Management (TCM) services. This role serves adults with serious mental illness (SMI), individuals with intellectual/developmental disabilities (I/DD), and individuals with co-occurring substance use disorders. The successful candidate will ensure all service elements, workflows, and documentation strictly align with the Michigan Mental Health Code, the MDHHS Medicaid Provider Manual, and Community Mental Health (CMH) standards. This role requires a team player as there may be other tasks as assigned.

Assessment & Care Planning

• Comprehensive Assessments: Conduct initial and ongoing written clinical assessments to identify the individual’s strengths, needs, desires, barriers, and health/welfare vulnerabilities. Intake/Re-Assessment, LOCUS, Biopsychosocial.
• Person-Centered Planning: Facilitate the Person-Centered Planning process to establish an Individual Plan of Service (IPOS).
• Goal Development: Design measurable, individualized goals and specify the frequency, scope, and intensity of case management actions required.
• Linking, Coordination, & Advocacy
• Resource Coordination: Link individuals to necessary physical health/dental providers, financial assistance, employment, education, and natural community support.
• System Navigation: Advocate for individuals within complex public systems, including the Department of Health and Human Services (DHHS), schools, and local hospital networks.
• Care Integration: Collaborate dynamically with integrated treatment teams, primary care physicians (PCPs), and psychiatric medical staff to maximize clinical and physical health integration.

Monitoring & Service Review

• IPOS Quality Monitoring: Conduct regular face-to-face monitoring contacts based on the clinical intensity of the individual’s needs to ensure safety, health, and welfare.
• Utilization & Tracking: Regularly review the effectiveness of services outlined in the IPOS and modify the plan at defined intervals when changes in condition or life circumstances occur.
• Identify Service Gaps: Proactively identify and resolve systemic or circumstantial gaps in service provision.
• Compliance, Documentation, & Billing
• Compliant Documentation: Maintain meticulous electronic clinical records documenting the date, exact start/end times, duration, location, and nature of contacts, confirming whether interactions were face-to-face.
• Regulatory Guardrails: Ensure case management practices do not cross into prohibited areas, such as the direct delivery of ongoing day-to-day supports or exercising unauthorized agency power to deny/authorize services.

Education Requirements

• Bachelor’s or Master’s Degree in Social Work, Psychology, Counseling, or a closely related human services field from an accredited institution.

Qualifications

• Minimum of one (1-2) years of specialized, direct experience working with individuals belonging to the target populations (SMI, SED, or I/DD).
• Must possess valid, active professional licensure in the State of Michigan (e.g., LLMSW/LMSW, LLPC/LPC, LLP/LP).
• Relevant experience in case management and clinical coordination.
• Strong communication, organizational, and problem-solving skills.
• Ability to work effectively within a multidisciplinary team.
• Proficiency in electronic health records and care management software.
• Valid driver’s license

Additional Information Case Loads:

• High-Acuity / Dual Diagnosis (IDD + Severe MI / High-Risk ASD) and Standard IDD & Moderate ASD (Adults)
• Typical Caseload: 15 to 25 cases

Working Conditions and Physical Demands

• This position requires frequent movement throughout assigned residential campuses and community locations. The employee must be able to walk, stand, bend, stoop, reach, navigate stairs, and travel between residential homes and service locations throughout the workday.
• The employee is responsible for providing direct support, care coordination, resident advocacy, case management services, transportation, and attendance at appointments as required. The employee must be able to lift and carry materials, supplies, and resident belongings weighing up to 25 pounds independently. If resident assistance is routinely expected, the position may require the ability to lift, push, pull, or assist with resident-related activities in accordance with organizational policy and training.
• Work is performed in office, residential, community-based, and behavioral health treatment environments. The employee will have regular exposure to residents receiving services in adult foster care and behavioral health settings and may interact with individuals exhibiting behavioral, emotional, psychiatric, or developmental challenges.
• The employee must be able to respond appropriately to resident needs, behavioral incidents, and crisis situations. Travel between organizational locations and transportation of residents may be required. Evening, weekend, holiday, and on-call responsibilities may be required based on operational needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Eisenhower Center is 100% employee owned and offers an excellent benefit package including:

• PTO
• Employee Stock Ownership Plan eligible to participate after 1 year & 1,000 hours of employment
• 401(k)
• Medical, Dental, & Vision Insurance
• Flexible Spending Account for Medical and Dependent Care
• Employer Paid Life Insurance and Long-Term Disability
• Voluntary Life Insurance and Short-Term Disability available
• Student Stipend
• Employee Discount Program
• Continuing professional development opportunities
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Eisenhower Center Commitment

Eisenhower Center is committed to delivering innovative, evidence-based, trauma-informed, and person-centered rehabilitation services that empower individuals to achieve their highest level of independence and quality of life. All team members are expected to uphold our core values of safety, dignity, collaboration, excellence, and continuous improvement while supporting compliance with CARF accreditation standards and all applicable federal, state, and payer requirements.

Eisenhower Center is an EEO employer — Veterans/Disabled and other protected categories — and is a 2019 Bronze Veteran-Friendly Employer, Michigan Veterans Affairs Agency. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Eisenhower Center endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do