Clinical Case Management Social Worker

Naswtx; San Antonio (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and eye

401(k)

Merit increases

Annual bonus

Job summary

International SOS in San Antonio, TX is seeking an experienced Clinical Case Management Social Worker (LCSW Case Manager) to support the TRICARE Overseas Program (TOP). The role provides proactive case management, beneficiary advocacy, and care coordination for members with complex needs living overseas.

The position is in-person, full-time, with a standard Mon–Fri schedule and no travel requirements. Salary ranges from $70,000 to $80,000 annually, with comprehensive benefits including medical,

Qualifications

• Licensed Clinical Social Worker (LCSW) with 3+ years of experience.
• Case management certification preferred.
• Strong communication, assessment, and beneficiary support skills.
• Experience with Microsoft Office applications and independent work.

Responsibilities

• Provide proactive case management for complex/high-cost conditions.
• Develop care plans and support treatment option decisions.
• Coordinate with healthcare providers and TRICARE partners.
• Review treatment plans for appropriateness and evidence-based care.
• Document progress and support quality reviews and reporting.
• Participate in case discussions, training and process improvement.
• Serve as SME on TOP Case Management processes and standards.

Skills

LCSW

Case management

Communication skills

Assessment skills

Beneficiary support

Independent working

Spanish (_desirable)

Education

Licensed Clinical Social Worker license (LCSW)

Tools

Microsoft Office

Job description

Essential Job Duties and Responsibilities:

At International SOS, we protect and save lives by delivering world‑class health and security services to organizations and government clients around the globe.

We are seeking an experienced Clinical Case Management Social Worker to join our U.S. Government Services team as an LCSW Case Manager supporting the TRICARE Overseas Program (TOP). Based in our San Antonio Regional Contact Centre, this role provides proactive case management, beneficiary advocacy, and care coordination for TRICARE members with complex or high‑cost medical needs living overseas.

This position is ideal for an LCSW who values meaningful beneficiary interaction, strong clinical judgment, and the opportunity to support patients navigating care across international healthcare systems.

Key Responsibilities

• Provide proactive case management and outreach to beneficiaries with complex or high cost medical conditions
• Conduct assessments, develop care plans, and support beneficiaries in understanding treatment options
• Coordinate care with healthcare providers, TRICARE partners, and internal teams
• Review medical treatment plans for appropriateness and support evidence based decision making
• Document case progress and contribute to quality reviews, audits, and program reporting
• Participate in case discussions, training, and continuous improvement initiatives
• Serve as a subject matter expert on TOP Case Management processes and standards

Qualifications

• Licensed Clinical Social Worker (LCSW) with 3+ years of experience
• Case Management certification by a recognized by the US - Preferred
• Strong communication, assessment, and beneficiary support skills
• Working knowledge of Microsoft Office applications
• Ability to work independently within a collaborative, fast paced environment
• Managed care and/or TRICARE experience preferred
• Spanish language skills desirable but not required

Travel

• None required

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k)
• Merit increases
• Annual bonus

Why Join International SOS?

• Meaningful mission supporting military members and families
• Collaborative global organization operating in 90 countries
• Comprehensive benefits + annual bonus
• Opportunity to make a direct impact on patient care and case management worldwide

San Antonio, TX | Full-Time | In-Person | Mon.–Fri. 8:00am – 5:00pm (CST)

Annual Salary range: $70,000-$80,000

Please note that International SOS is unable to provide visa sponsorship or employment-based immigration assistance for this position. To be considered, candidates must be authorized to work in the country of employment without requiring current or future sponsorship, including but not limited to H-1B, TN, or STEM OPT sponsorship.