Clinical Case Educator - Oncology/Specialty

McKesson; Cary (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

McKesson is seeking a Clinical Case Educator (RN) to support Telehealth patient education and counseling for specialty therapies. The role requires driving high-quality patient care and accurate documentation within HIPAA guidelines.

The candidate must be a licensed RN with strong communication and problem-solving skills. The position is office-hybrid, with responsibilities including coordination with Pharmacy Support and reporting adverse events.

Qualifications

• RN license in NC or TX is required.
• 4+ years of nursing experience; oncology or specialty areas preferred.
• Associates or Bachelor degree in Nursing.
• Telehealth and patient counseling experience is essential.

Responsibilities

• Counsel and educate patients on specialty drug therapies.
• Document accurately and in compliance with HIPAA standards.
• Identify and report adverse events and product complaints to regulators/manufacturers.
• Collaborate with Pharmacy Support teams to ensure timely delivery of therapies.
• Maintain patient demographics and medical history records.

Skills

Nursing experience

Communication skills

Telehealth experience

Motivational interviewing

Education

RN license NC/TX

Nursing degree

Tools

EHR systems

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description

A Clinical Case Educator requires the credentials of a Registered Nurse. In this role, a registered nurse is passionate and is committed to provide a high level of patient care and counseling patients enrolled in the Medication Therapy Program. The ideal candidate has great communication skills, problem solving skills, and must be self‑motivated. This person will be driven to help team members to achieve the mission of providing high level of care to patients. This position is a telehealth position. The nurse will report adverse events and provide clinical interventions to the patient based on assessed need.

Must reside within a commutable distance of Cary, NC or Fort Worth, TX.

Shift Information

• Cary, NC – Monday-Friday from 9am-6pm EST and one night per week rotating to work 11-8pm.
• Fort Worth, TX - Monday-Friday from 8am-5pm CST and one night per week rotating to work 10-9pm.
• The nurses are required to report to the office twice a week.
• One rotating Saturday.

Key Responsibilities

• Counsel and educate new/existing patients on specialty drug therapies.
• Adherence to contracted and accrediting regulations as indicated by drug specification.
• Complete, thorough, and accurate documentation utilizing good documentation practice and compliance to industry standards and regulations.
• Discuss potential/current side effects with patients to educate about treatment alternatives and facilitate ongoing therapy adherence.
• Identify and report adverse events (AEs) and product complaints (PCs) to the manufacturer, FDA, and/or other governing authorities.
• Specialty drug verification and education. Provider/patient conduit to support therapeutic longevity.
• Adherence to patient management programs through call cadence schedules, medication management programing, drug counseling and provider collaboration.
• Maintenance of patient demographic records, medical history, and records in accordance with federal HIPAA standards.
• Collaboration with Pharmacy Support teams to ensure timely and accurate delivery of specialty drugs.

Minimum Requirement

• Degree or equivalent and typically requires 4+ of relevant experience or a combination of education and experience.
• Active RN license in NC/TX.

Education

Associates, Bachelor or higher degree in Nursing or accredited nursing diploma.

Critical Skills

• 4+ years of nursing experience with at least 1 year of acute.
• Experience in Oncology or other specialties.
• Registered Nurse with current unrestricted compact state license or primary NC licensure. TX RN license is required for residents of TX.
• Ability to obtain licensing in all states and United States territories serviced within 3 months of employment through Biologics supported programming (minimal application guidelines apply.)
• Computer skills, including e-mail, word processing, spreadsheet and web-based programs.
• Effective orally and in writing communication, experience with motivational interviewing preferably.
• Ability to read, analyze and interpret practice standards, professional journals, technical procedures and government standards and regulations.
• PTO Blackout Dates – around Thanksgiving, Christmas, and New Years holidays.

Physical Requirements

• Large percent of time performing computer-based work is required.
• Hybrid position-Office days required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!