Clinical Care Support - Remote

Direct Meds; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Paid time off

Career growth

Competitive compensation

Job summary

Direct Meds is seeking a Clinical Care Support - Remote in the Customer Service department. This full-time, fully remote role pays $20-$22 per hour and requires weekend availability (Thu-Mon) 7:00-3:00 or 9:00-5:00 MST.

You will help patients move forward in their care by gathering missing information, handling billing questions, and guiding orders. You will support nurses by transferring calls and resolving support needs across multiple platforms.

Qualifications

• Detail-oriented and accurate patient reporting.
• Able to multitask across queues and platforms.
• Willingness to take direction and learn quickly.
• Self-directed, organized, and able to own tasks.
• Strong work ethic, drive, and initiative.
• Collaborative, team-oriented mindset.
• Comfort with billing and userflow questions.
• Support nurses with patient needs and call transfers.

Responsibilities

• Reach out to collect missing information to complete orders.
• Assist with billing questions and userflow processes.
• Transfer calls to nurses when needed to resolve issues.
• Manage emails, tickets, and tasks across queues.
• Learn new processes and systems continually.

Skills

Attention to detail

Multitasking

Organized

Self-motivated

Team player

Billing support

Customer service

Learn new platforms

Initiative

Job description

Position: Clinical Care Support - Remote

Department: Customer Service

Employment Type: Full-Time

Hourly Base Range: $20 - $22 per hour

Note: The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.

Schedule Requirements (Non-Negotiable)

This position requires availability for either 7:00 AM-3:00 PM MST or 9:00 AM-5:00 PM MST. Both time slots are only available for the days of Thurs-Mon as this is a weekend team position.

About the Role & What You'll Do

We are looking for a motivated, detail-oriented team member who thrives in a fast-paced, patient-focused environment and enjoys being part of a team that makes a difference.

Our Clinical Care Support team serves as the support system behind our nursing team. Our goal is to handle the operational and administrative needs of the patient journey so our nurses can focus on what they do best-providing compassionate, high-quality care to their patients.

In this role, you will help patients move forward in their care by reaching out when additional information is needed to complete their orders. You will be responsible for assisting with billing questions, userflow processes, and other order-related needs. You will also be expected to be available when nurses request a call transfer to assist a patient with completing their order or resolving a support need.

This position requires the ability to multitask and take ownership of emails, tickets, and assigned tasks while actively monitoring multiple ongoing queues. You will work across multiple programs and platforms and will be expected to continuously learn new processes and systems. The work is fast-paced and our queues are ever-changing, so being adaptable, organized, and comfortable managing competing priorities is essential.

We operate as a village, not as individuals working in silos. Our team rotates responsibilities, supports one another, and believes everyone should feel comfortable asking questions and helping others grow. We are looking for go-getters who bring initiative, drive, and a strong work ethic-people who want to learn, take on new challenges, and build a career rather than simply settle into a position. We believe in developing our team and creating opportunities to grow and promote from within as our company continues to expand.

What We're Looking For

• Strong attention to detail and accurate patient reporting
• Ability to multitask and manage multiple queues and responsibilities
• Willingness and ability to take direction and learn quickly
• Self-efficient, organized, and able to take ownership of assigned work
• Strong work ethic, drive, and initiative
• Positive, collaborative team-player mindset
• Ability to confidently assist with billing and userflow-related questions
• Willingness to support nurses with patient needs and call transfers
• Eagerness to learn new programs, platforms, and processes
• Desire to grow, develop, and advance within the company

Equipment Requirements

• A reliable personal laptop or desktop computer. (Please note: Chromebooks are not supported by our software platforms.)
• A quality headset
• High-speed internet connection

What We Offer

• Competitive compensation
• Comprehensive benefits package (Health, Dental, and Vision).
• Fully remote position.
• Paid time off and company holidays.
• Opportunities for career growth within a rapidly scaling company.
• Exposure to innovative therapies in wellness and longevity.

Direct Meds is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

About Direct Meds

At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you’re driven by purpose and excited by growth, Direct Meds is the place to be.