Clinical Care Supervisor & Performance Coach

InterMed, P.A.; South Portland (ME); On-site; USD 80,000 - 116,000; Full time

Job summary

InterMed, P.A. is seeking a Supervisor to oversee the Central Intake Clinical Care Representative team in South Portland, ME. The role ensures adherence to guidelines, processes, and metrics while supporting patient needs and staff development.

The ideal candidate holds an RN license in Maine with a bachelor’s degree in a healthcare field and has 2+ years of supervisory experience in a clinical setting. Strong leadership and communication skills are required to enhance patient service levels.

Qualifications

• RN license in Maine is required; bachelor’s degree preferred.
• Experience supervising clinical staff is preferred.
• Strong leadership, communication, and analytical skills are essential.

Responsibilities

• Oversee daily operations of the Central Intake Clinical Care Representative team.
• Lead staff, provide feedback, and drive performance against metrics.
• Coordinate training with Clinical Educator and Department Coordinator.
• Monitor call center metrics and ensure patient satisfaction and efficiency.
• Act as first line IT resource and participate in hiring decisions.
• Provide coverage for management roles during absences.

Skills

Leadership

Analytical skills

Communication skills

Planning / organization

MS Office

Education

RN license (Maine)

Bachelor's degree in nursing or healthcare

Tools

MS Office

Job description

InterMed, P.A. is seeking a Supervisor to oversee the Central Intake Clinical Care Representative team in South Portland, ME. The role ensures adherence to guidelines, processes, and metrics while supporting patient needs and staff development.

The ideal candidate holds an RN license in Maine with a bachelor’s degree in a healthcare field and has 2+ years of supervisory experience in a clinical setting. Strong leadership and communication skills are required to enhance patient service levels.