Clinical Care Rep RN OBGYN

InterMed, P.A.; South Portland (ME); Hybrid; USD 45,000 - 65,000; Full time

Job summary

InterMed, P.A. is seeking a Clinical Care Representative (CCR) to handle telephone triage for our primary care practices in a fast-paced call center environment. The CCR guides care using protocols and clinical judgment, scheduling appointments or directing callers to care as needed.

The role requires RN or LPN licensure in Maine, strong customer service, and excellent computer/typing skills. Remote work is possible with in-person training and occasional on-site participation for issues that

Qualifications

• Graduate from an accredited school of nursing.
• Active RN or LPN licensure in Maine.
• Experience in primary care or hospital setting preferred.

Responsibilities

• Answer calls and web messages in a fast-paced call center.
• Provide triage to symptomatic patients and advise on care placement.
• Refill prescriptions per protocol and provide test results.
• Educate patients under provider direction.
• Schedule routine appointments and manage administrative tasks.

Skills

Customer service

Verbal communication

Clinical judgment

Typing skills

Computer skills

Crisis intervention

Time management

Multitasking

Education

Nursing degree (RN)

Nursing licensure in Maine (RN/LPN)

Tools

EMR software

Windows-based programs

Electronic medical records

Job description

SUMMARY

The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR utilizes written protocols and clinical judgement to guide their practice and determine the urgency of care needed. The CCR schedules appointments or directs callers to health care providers as needed. The goal of this unique form of nursing is to decrease unnecessary visits to physicians, nurse practitioners, and the emergency room, as well as to provide information for self-care. The person in this role is expected to have exceptional customer service abilities, strong clinical judgment, and excellent computer and typing skills. While this position can be performed remotely, it requires in-person training and in-person work when technical issues arise preventing the ability to work remotely.

ESSENTIAL FUNCTIONS

• - Answer phone calls and web messages for primary care practices of all ages in a fast-paced call center environment


• - Provide triage to symptomatic patients to determine placement within InterMeds practice, referring to ED/Urgent Care, or providing homecare advice as appropriate


• - Utilize superior verbal communication skills to provide excellent customer service and nursing care via telephone


• - Ability to remain calm in high-stress situations, utilizing crisis intervention skills when appropriate


• - Refill prescriptions according to standard protocol


• - Provide test results according to standard protocol


• - Provide patient education under providers direction


• - Fulfill administrative responsibilities which may include:




• - Obtaining medical records information


• - Referral information


• - Completing forms/requisitions


• - Schedule routine appointments




• - Flexibility and willingness to work as a team member


• - Ability to prioritize work and handle multiple tasks and computer applications


• - Excellent professional judgment and technical skills


• - Other responsibilities as directed by management

JOB REQUIREMENTS

• - Graduate from an accredited school of nursing


• - Unencumbered active registered nurse or LPN licensure in state of Maine


• - Previous experience in a primary care or hospital setting required


• - Triage experience preferred


• - Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs


• - Ability to proficiently use telephone system


• - Excellent typing and computer ability while simultaneously maintaining a telephone conversation


• - Ability to consistently meet and adhere to performance and quality metrics


• - Compassion, empathy, and teaching ability, as patients may require instruction for self-care and/or symptom management


• - Strong organizational and critical thinking skills


• - Ability to demonstrate and uphold InterMeds Values


• - Professional appearance.


• - State of Maine residence is required

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors , including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.