Clinical Care Rep RN OBGYN

Intermed; Portland (ME); Hybrid; USD 65,000 - 85,000; Full time

Job summary

InterMed is seeking a Clinical Care Representative to provide nurse-led triage and patient guidance over the phone in a fast-paced call center.

The CCR uses written protocols and clinical judgement to determine urgency, schedule appointments, and direct callers to care as needed, aiming to reduce unnecessary visits while delivering self-care information. Remote work is possible, with mandatory in-person training and in-person support when tech issues prevent remote work.

Qualifications

• Graduate from an accredited school of nursing.
• Currently licensed as an RN or LPN in Maine (unencumbered).
• Experience in primary care or hospital setting.
• Triage experience preferred.

Responsibilities

• Answer calls and patient messages in a fast-paced call center.
• Provide triage and determine appropriate care pathways.
• Deliver test results and refill prescriptions per protocol.
• Schedule routine appointments and manage administrative tasks.

Skills

Nursing knowledge

Customer service

Verbal communication

Crisis intervention

Typing

Computer proficiency

Teamwork

Organization

Education

Nursing degree or diploma (accredited program)

Tools

Electronic medical records (EMR)

Windows-based programs

Job description

The Clinical Care Representative (CCR) is a telephone triage nurse, providing a variety of services and information to patients over the phone in a fast-paced call center environment. The CCR utilizes written protocols and clinical judgement to guide their practice and determine the urgency of care needed. The CCR schedules appointments or directs callers to health care providers as needed. The goal of this unique form of nursing is to decrease unnecessary visits to physicians, nurse practitioners, and the emergency room, as well as to provide information for self-care. The person in this role is expected to have exceptional customer service abilities, strong clinical judgment, and excellent computer and typing skills. While this position can be performed remotely, it requires in-person training and in-person work when technical issues arise preventing the ability to work remotely.

ESSENTIAL FUNCTIONS

• Answer phone calls and web messages for primary care practices of all ages in a fast-paced call center environment
• Provide triage to symptomatic patients to determine placement within InterMed's practice, referring to ED/Urgent Care, or providing homecare advice as appropriate
• Utilize superior verbal communication skills to provide excellent customer service and nursing care via telephone
• Ability to remain calm in high-stress situations, utilizing crisis intervention skills when appropriate
• Refill prescriptions according to standard protocol
• Provide test results according to standard protocol
• Fulfill administrative responsibilities which may include:
• Obtaining medical records information
• Referral information
• Completing forms/requisitions
• Schedule routine appointments

• Flexibility and willingness to work as a team member
• Ability to prioritize work and handle multiple tasks and computer applications
• Excellent professional judgment and technical skills
• Other responsibilities as directed by management

JOB REQUIREMENTS

• Graduate from an accredited school of nursing
• Unencumbered active registered nurse or LPN licensure in state of Maine
• Previous experience in a primary care or hospital setting required
• Triage experience preferred
• Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs
• Ability to proficiently use telephone system
• Excellent typing and computer ability while simultaneously maintaining a telephone conversation
• Ability to consistently meet and adhere to performance and quality metrics
• Compassion, empathy, and teaching ability, as patients may require instruction for self-care and/or symptom management
• Strong organizational and critical thinking skills
• Ability to demonstrate and uphold InterMed's Values
• Professional appearance.
• State of Maine residence is required

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors , including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.

Qualifications

Licenses & Certifications

Required

Registered Nurse License

Equal Opportunity Employer
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