Clinical Care Partner (Therapist/Counselor)

McLaughlin Young Employee Services; Charlotte (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program (EAP)

401K

Job summary

MYgroup is seeking a Clinical Care Partner to provide in-person, virtual, and telephonic counseling to employees and dependents of client companies. You will conduct assessments, short-term counseling, and case management, ensuring HIPAA compliance and timely referrals for long-term issues.

The ideal candidate holds a Master’s or Doctorate in a mental health field and an NC license (LPC/LCMHC, LMFT, LCSW) with at least 3 years post-graduate experience.

Qualifications

• Master’s and/or Doctorate and at least 3 years post-graduate clinical experience.
• Licensed in NC mental health: LPC/LCMHC, LMFT, or LCSW (affiliate-level not accepted).
• Knowledge of referral resources; EAP experience preferred; CEAP preferred.

Responsibilities

• Conduct in-person, virtual, or telephonic assessment and short-term counseling for employees and dependents.
• Complete case management of all clinical cases including affiliates.
• Abide by HIPAA and client confidentiality requirements; refer long-term issues to appropriate resources.
• Establish and maintain relationships with clients and providers; communicate via phone, video, and email.
• Provide excellent customer service to client companies and employees.

Skills

Team collaboration

Organizational skills

Customer service

Phone-based experience

Multitasking under stress

Communication skills

Education

Master’s or Doctorate in psychology/counseling/social work

NC License in mental health (LPC/LCMHC, LMFT, LCSW)

Tools

Microsoft Office

EAP software

Job description

The Clinical Care Partner provides in-person, virtual, and telephonic counseling and consultation to employees and dependents of client companies. Services include, but are not limited to, assessment; short-term counseling of individuals, couples, and families; case management; management consultation; and the facilitation of referrals. Long-term issues are assessed, and the client referred into the mental health benefit or cost-effective community resource.

Requirements

• Master’s and/or Doctorate Degree and at least 3 years of post-graduate clinical experience
• NC License in mental health (LPC/LCMHC, LMFT, LCSW) - affiliate-level applicants not accepted

• Knowledge of referral resources

• EAP experience preferred
• CEAP preferred

Essential Duties and Responsibilities

• Conduct in-person, virtual, or telephonic assessment and short-term counseling and consultation to employees and dependents of client companies
• Complete case management of all clinical cases including clients in their own caseload and clients referred to affiliate network
• Abide by laws related to client confidentiality (e.g., HIPAA)
• Refer clients with long-term issues to appropriate resources
• Establish and maintain relationships with prospective and existing clients and providers
• Communicate via phone, video conferencing, and email
• Provide excellent customer service

Strong Candidates will

• Be comfortable working with a team
• Be organized and able to multi-task and manage well under stressful situations
• Have customer service experience including phone-based
• Have working knowledge of Microsoft Office and ability to learn EAP software
• Have EAP experience and CEAP credential
• Have training in critical incident response

About MYgroup

Since 1987, MYgroup has partnered with organizations to provide programs and services that build strong cultures, improve retention, and ensure that every employee can achieve their full potential in life and at work. Our mission is to help people thrive. From employees to students to leaders, our services are made to bring the best out of every person and organization.

Benefits

Health insurance, dental insurance, vision insurance, life insurance, employee assistance program, and 401K.

MYgroup is an equal-opportunity employer. We are committed to nurturing a diverse, inclusive corporate culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.