Clinical Care Manager

Pacific Lutheran University; Tacoma (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established institution is seeking a Clinical Care Manager to lead patient care coordination and enhance student well-being. This role involves developing care plans, managing patient schedules, and facilitating communication between students and healthcare professionals. The ideal candidate will possess strong communication skills, a background in behavioral sciences, and a passion for supporting student health. Join a dynamic team at a university that values diversity and inclusion, and enjoy a rewarding career that makes a real difference in students' lives.

Benefits

Tuition Remission

Medical Insurance

Dental Insurance

Paid Vacation

Flexible Time Off

Retirement Plan

Major Holidays Off

Qualifications

• Bachelor’s degree in applied behavioral sciences or equivalent required.
• Experience in patient advocacy and case management preferred.

Responsibilities

• Coordinate patient care activities and develop comprehensive care plans.
• Maintain accurate patient records and manage compliance requirements.

Skills

Patient Advocacy

Case Management

Communication Skills

Organizational Skills

Cultural Competency

Education

Bachelor's Degree in Behavioral Sciences

Master's Degree in Behavioral Sciences

Tools

Electronic Health Records (EHR)

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Recruitment Type: Open to Current PLU Employees/Students/Alumni Only

Position Title:

Position Title: Clinical Care Manager

Position Type:

Position Type: Staff

Benefits Status:

Benefits Status: Benefits Eligible

FLSA:

FLSA: Non-Exempt

Hiring Range:

Hiring Range: $26.44-$29.57 per hour, plus benefits.

Location

Tacoma, WA 98447.

Department:

Department: Counseling Center

Posting Date:

Posting Date: 05/09/2025

Closing Date

Closing Date When a sufficient number of qualified applicants have been identified.

Work Schedule:

Full-time; Monday- Friday, 8am-5pm. Some weekends or evenings may be required.

General Description:

The Clinical Care Manager takes a leadership role when it comes to managing and monitoring the care of patients. The Clinical Care Manager is responsible for coordinating each student’s clinical care, creating policy and procedures for clinical care, and maintaining a positive physical clinical environment. This person will connect patients with relevant care professionals, work to educate patients on their conditions, and monitor progress. Reports to the AVP for Wellbeing Services and Resources/Dean of Students.

Essential Functions and Responsibilities:

Patient Care Coordination:

• Coordinate patient care activities, ensuring seamless transitions and optimal outcomes.
• Develop and implement comprehensive care plans, addressing individual patient needs.
• Manage patient schedules, appointments, and follow-up care.
• Facilitate communication between students and clinical and non clinical staff in Wellbeing Services and Resources.
• Assess patient needs and provide support and resources.
• Provide patient education and support regarding treatments, procedures, and medications.

Communication & Interpersonal Skills:

• Demonstrate excellent communication and interpersonal skills to build rapport with students, faculty, and staff.
• Effectively communicate complex medical information to students.
• Collaborate with a multidisciplinary team to ensure coordinated care.

Administrative & Organizational Skills:

• Maintain accurate and organized patient records.
• Manage incoming student compliance requirements (e.g., MMR verification and other health documentation).
• Manage patient inquiries and concerns efficiently.
• Assist with insurance verification and billing inquiries.
• Oversee the Wellness Access Plan.
• Participate in quality improvement initiatives using collaborative problem-solving strategies to ensure complete, accurate, and strength-based documentation for all students served.

Knowledge, Skills, and Abilities:

• Proficient in using electronic health records ( EHR ) systems.
• Experience in patient advocacy and case management.
• Knowledge of relevant healthcare regulations and guidelines.
• Ability to have licensure as a Social Worker.
• Experience working with college age students.
• Strong organizational skills.
• Ability to work in a fast paced environment with competing priorities.
• Experience with community based social services resources/services.
• Ability to work with others through a genuine strengths-based approach, appreciating unique qualities and assets of all involved.
• Excellent communication skills, knowledge of general clinical administration, and cultural competency for communicating with people of various backgrounds.

Required Qualifications:

• Bachelor’s degree in an applied behavioral sciences discipline or equivalent.
• Finalist candidates must satisfactorily complete pre-employment background.

Preferred Qualifications:

• Case management experience in a higher education context.
• Masters degree in Behavioral Sciences, or equivalent, accredited degree.
• Possess or have the ability to obtain a license as a social worker.
• Preference for a flexible schedule rather than a traditional, fixed, 8am-5pm, Monday through Friday.
• Ability to offer intensive and strength based therapeutic mental health services and supports to students including: assessing for immediate safety and stabilization needs, treatment plan development, safety and crisis planning, on-going assessment and evaluation of current treatment planning strategies, goals, and outcomes.

Work Conditions:

• Fast paced, managing multiple priorities.
• Working in both a clinical and non-clinical settings.

Physical Requirements:

• Sitting for extended periods.
• Ability to lift 20lbs with assistance.

Special Instructions to Applicants:

Other Information:

PLU is a small, private university where caring means more than kindness and consideration — it means a bold commitment to expanding well-being, opportunity, and justice. Because PLU is a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a diverse faculty, staff, and student body. PLU is an equal opportunity employer and welcomes applications from members of historically underrepresented and minority groups, women, veterans, persons with disabilities, and others who would bring broadly diverse perspectives, experiences, and backgrounds in educational, research or other work activities.

PLU offers an excellent benefits package including tuition remission for employees and their dependents, retirement plan, medical, dental, paid vacation and sick leave, major holidays off (including Christmas/New Year’s break), additional flexible time off, and many other great university benefits. PLU is a qualifying employer under the Public Service Loan Forgiveness Program as a 501(3) tax-exempt organization. Click here for detailed benefits information.

For general application questions or if you need accommodations at any point in the application and/or interview process, please contact the Human Resources Office at 253-535-7185 or [e-mail]

Supplemental Questions

• * Do you have a Bachelor's degree?
  • Yes
  • No
• * Are you 18 years of age or older?
  • Yes
  • No
• * Are you legally eligible to work in the United States on your hire date AND legally authorized to work in the United States for Pacific Lutheran University without sponsorship now or indefinitely into the future?
  • Yes
  • No

12180 Park Ave. S
Tacoma, WA 98447
[phone]
www.plu.edu