Clinical Care Liaison: Care Coordination & Outreach

Prevea; Green Bay (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Prevea Health seeks a Clinical Care Liaison to close care gaps and manage provider panels in the Green Bay area. You will review schedules, perform chart reviews, and proactively reach out to patients via telephone or MyChart to coordinate pre-appointment steps and ensure essential care is completed.

The role emphasizes EMR documentation, effective communication with providers and patients, and coordinating medication refills when needed. This is a full-time, on-site position in Wisconsin.

Qualifications

• Graduate of an approved Medical Assistant program.
• Certified Medical Assistant credentials required upon hire or equivalent.

Responsibilities

• Review provider schedules and conduct chart reviews before patient appointments.
• Identify and address gaps in care for patients under review.
• Contact patients prior to appointments to discuss care gaps and coordinate pre-appointment requirements.
• Use dashboards to coordinate reassessments of specific care gaps, e.g., blood pressure checks.
• Serve as liaison between providers and patients, ensuring EMR documentation is accurate.
• Manage medication refill requests with providers to ensure timely processing.
• Regularly review and update provider panels to maintain current patient information.
• Assist with completing required forms including workers’ compensation and insurance documentation, and prior authorizations.

Skills

Confidentiality

Independent work

Interpersonal skills

Time management

EMR proficiency

Written and verbal communication

Education

Medical Assistant Certification

Tools

EMR Systems

Job description

Prevea Health seeks a Clinical Care Liaison to close care gaps and manage provider panels in the Green Bay area. You will review schedules, perform chart reviews, and proactively reach out to patients via telephone or MyChart to coordinate pre-appointment steps and ensure essential care is completed.

The role emphasizes EMR documentation, effective communication with providers and patients, and coordinating medication refills when needed. This is a full-time, on-site position in Wisconsin.