Clinical Care Liaison

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; On-site; USD 66,220,000 - 109,344,000; Full time

Job summary

Brown University Health is seeking a Clinical Care Liaison to enhance care access within Lifespan system, coordinating between practitioners and departments for direct admissions, discharge planning, and community paramedicine visits.

This role serves as a primary point of contact for clinical and administrative coordination, ensuring HIPAA compliance, real-time communication, and efficient transfer and access workflows.

Qualifications

• Must have current RI licensure as MA or EMT.
• Must complete credentialing for Referral Care Coordinator.
• Minimum 1 year of MA/EMT experience.
• Experience in hospital/EMS preferred.
• Strong computer skills: Excel, Outlook, Word, PowerPoint, Access.
• Proficiency with transmission equipment (two-way radios).
• Excellent verbal and written communication for collaboration.
• Flexible, highly organized, and fast-paced capable.

Responsibilities

• Respects patient confidentiality and HIPPA regulations.
• Establishes real-time communication for consultations and referrals.
• Coordinates clinic appointments for discharged patients.
• Completes documentation with compliance and clarity.
• Coordinates patient demographics and insurance information.
• Monitors and coordinates ambulance and LifePACT transportation.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Education

Rhode Island licensure as MA/EMT

Tools

Microsoft Excel

Outlook

PowerPoint

Access

Word

Two-way radios

Job description

SUMMARY

The Clinical Care Liaison, under the supervision of the Transfer and Access and LifePACT Clinical Manager (or designee), collaborates with the EpiCenter team to enhance care accessibility within the Lifespan system. This role entails the facilitation, and when appropriate, the initiation of communication between practitioners within any of the institutions within the Brown University Health system to coordinate care and service, including but not limited to direct admissions, management of inpatient to outpatient clinic appointments, community paramedicine visits, and ambulance transport. The Clinical Care Liaison acts as the primary point of contact for clinical and administrative coordination, adhering to established departmental policies and procedures. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Respects patient confidentiality and dignity and complies with all HIPPA regulations.
• Establishes and maintains communication channels using state-of-the-art communication equipment to facilitate, in real-time, consultations, referrals, and patient transportation.
• Coordinates with internal and external practitioners to secure and schedule clinic appointments for patients being discharged from any of the Brown University Health’s institutions based on the patient’s identified needs.
• Completes all required documentation with emphasis on compliance and clarity, within designated time frames.
• Collects and coordinates the dissemination of patient demographic and health insurance provider information to patient registration and business office across the Brown University health System.
• Serves as initial point of contact within Epicenter operational structure to ensure efficiency with transfer and access processes and help to optimize workflows.
• Initiates patient registration process, utilizing bed control portal and established protocols.
• Works collaboratively with bed managers, Transfer Center, Admitting Department, and clinical units to coordinate the appropriate and efficient placement of patients.
• Dispatches LifePACT team as directed by Transfer and Access Coordinators.
• Maintains communication via radio/phone with LifePACT team.
• Tracks and documents all required response times.
• Works in collaboration with case managers and community paramedics to coordinate and schedule community paramedicine visits for patients across Brown univ Health system.
• Serves as liaison between community paramedics in the field and the necessary internal services during home visits.
• Monitors and oversees the Roundtrip system for scheduling ambulance services.
• Assists in the coordination of ambulance needs for the Brown Univ. Health system.
• Resolves any issues that may arise in real time with ambulance services.
• Effectively communicates relevant information to managers and medical directors across the Brown University Health system.
• Proactively raises awareness of issues that require escalation.
• Ensures proper functioning of all communication and support equipment.
• Participates in community outreach and in-house educational efforts, such as grand rounds, departmental staff meetings to promote awareness and education.
• Meets and maintains mandatory safety education and clinical competencies based on pre-determined credentialing standards.
• Maintains collaborative relationships with team members, other members of the health care system and outside agencies including but not limited to transferring and receiving hospital customers, EMS personnel and community agency representatives.
• Utilizes effective interpersonal skills to identify and resolve conflicts, reduce communication barriers, and facilitate group effectiveness.
• Participates in Quality Assurance activities, both in organized meetings, and through measurement of operational and clinical quality indicators for department.
• Participates and assists in the orientation of new employees as assigned.

MINIMUM QUALIFICATIONS

• Must have current licensure to practice as a medical assistant or emergency medical technician (EMT) in the State of Rhode Island.
• Must successfully complete any associated credentialing specific to Referral Care Coordinator.
• Minimum of 1 year of current experience as a medical assistant or emergency medical technician.
• Prior experience within hospital and/or EMS environment is preferred.
• Strong computer skills with proficiency in in Microsoft Excel, Outlook, PowerPoint, Access, and Word. These skills will be utilized for tasks such as retrieving demographic information, analyzing performance data, and generating statistics.
• Proficiency in operating transmission equipment, including two-way radios.
• Excellent verbal and written communication skills to effectively collaborate with transport staff, physicians, and other hospital personnel and patients.
• Demonstrated ability to provide exceptional customer service and exhibit positive customer service behaviors.
• Must be flexible, highly organized, and able to work in a fast-paced environment.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Visual and auditory acuity to effectively work with computer systems and transmission equipment. Ability to sit for extended periods of time to perform job duties.

SUPERVISORY RESPONSIBILITY

None

Pay Range: $23.11-$38.16

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type

0700-1530 every other weekend every other holiday

Work Shift

Day

Daily Hours

8 hours

Driving Required

No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation's first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state's largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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