Clinical Care Coordinator (Substance Abuse)

Creative Pathways Inc.; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

Creative Pathways Inc. seeks a Clinical Care Coordinator (CCC) to oversee substance use disorder program operations in DC. You will coordinate client referrals, authorizations, transitions to levels of care, and follow-up services while ensuring compliance and effective team collaboration.

The role requires a clinical degree, DC licensure, and 2+ years of care coordination experience in SUD/mental health, with strong EMR skills and travel within the district.

Qualifications

• Must possess an active DC license as a Qualified Physician, Psychologist, Nurse RN, Clinical or Intermediate licensed Social Worker LGSW, LICSW, Professional Counselor LPC, or Marriage and Family Therapist.
• Two years of experience providing care coordination, counseling, or rehabilitation services in a SUD or mental health setting with co-occurring disorders.
• Valid DC driver’s license, proof of auto insurance, and ability to travel within the district using personal vehicle.

Responsibilities

• Develop and regularly review individualized treatment/service plans with clients to implement appropriate services and develop effective alliance with patients.
• Provide ongoing supportive and clinical coordination for group and individual appointments per service plan.
• Collaborate with client to access services, facilitate transitions of care, arrange housing, transportation, and address social determinants of health.
• Coordinate Interdisciplinary Team Meetings with client and family members when applicable.
• Work with primary counselor, case manager and referrals to develop outcomes-focused, person-centered service plans.
• Maintain close communication with the primary counselor for input on program compliance and engagement.
• Provide or facilitate home or community-based visits as needed.
• Identify and address obstacles to high-quality care and client satisfaction.
• Demonstrate ethical behavior and treat clients with integrity.

Skills

Interpersonal skills

Analytical skills

Oral communication

Written communication

Negotiation

EMR proficiency

Ethics knowledge

Education

Master’s degree in medical/behavioral health

Tools

Electronic Medical Records (EMR) systems

Job description

Clinical Care Coordinator (Substance Abuse)

Position Title

Clinical Care Coordinator (CCC)

Supervisor

Program Administrator

Essential Functions

As an integral member of the SUD treatment team, the Clinical Care Coordinator (CCC) will work in under the SUD program manager to oversee all operations of the substance use disorder programs at Creative Pathways, Inc.

The CCC shall ensure appropriate client referrals, authorizations, and transitions to new levels of care (LOCs). Additionally, the CCC will ensure follow-up and clinical care coordination of services and actual connection to other services for the client. Will facilitate managing day to day operations of the program, scheduling court hearings and follow up with CSOSA/Probation or Parole officer if client is mandated to receive outpatient SUD treatment, community resource management and data tracking.

The Clinical Care Coordinator is responsible for ensuring that the client is at the appropriate LOC. If the client fails to make progress or has met all their treatment goals, the Clinical Care Coordinator shall ensure timely assessment and transfer to a more appropriate LOC, or discharge.

Educational Requirement

Must possess a medical or nursing or masters degree from an accredited program in a medical, mental/behavioural health discipline. (i.e., Nursing, Psychology, Social Work, Professional Counseling or other related discipline.

Licensure and/or Certification

Must possess an active license in the District of Columbia as a Qualified Physician, Psychologist, Nurse RN, Clinical or Intermediate licensed Social Worker LGSW, LICSW, Professional Counselor LPC, or Marriage and Family Therapist.

Current first aid and CPR certification. Valid state driver’s license, proof of auto insurance and ability to utilize personal car for travel within the district.

Experience

At least two years of work experience providing care coordination, counseling, or rehabilitation services in a SUD or mental health setting providing direct services to clients with co-occurring disorders and their families, preferred. Knowledge of Chapter 63 regulations and CARF standards. Teamwork oriented, flexibility in working assignments and locations. Maintaining accurate and complete records and documentation of client cases in accordance with health care standards and licensing standards of the District of Columbia and accreditation standards.

Working Environment

Challenges due to walk-in’s, multiple calls and inquires. Subject to many interruptions. Subject to varying and unpredictable situations.

Knowledge, Skills and Abilities

Working knowledge of computers and electronic medical records systems. Excellent negotiation, interpersonal, analytical, oral and written communication skills. Ability to effectively interact with community leaders, professionals and staff. Knowledge of professional standards and ethics for various disciplines.

Duties and Responsibilities

The Clinical Care Coordinator’s tasks shall be inclusive of, but not be limited to, the following:

• Developing and regularly reviewing Individual Treatment/Service plans with clients to implement appropriate services and developing effective alliance with patients to achieve more effective personal, social, educational, and vocational development.
• Providing on-going supportive and/or clinical coordination functions to include group and individual appointments in accordance with the problems, needs, and strategies identified within the service plan to help the client to achieve the stated goals and objectives.
• Working collaboratively with client to access services and outside entities, facilitate effective transitions of care, arranges housing, transportation and address other social determinants of health.
• Coordinating and facilitating Interdisciplinary Team Meetings face-to-face with the client and family members, if applicable.
• Working with the primary counselor, case manager and referral sources to develop an outcomes-focused, strengths-based person-centered service plan that includes both formal and informal services and supports.
• Maintaining close communication with primary counselor for input on program compliance, progress on goals and overall engagement or lack of in services.
• Providing or facilitating at-home or community-based visits with client as needed.
• Ability to identify and address obstacles to high-quality care and satisfaction.
• Ability to diffuse stressful situations.
• Well-developed listening, interpretative and conciliation skills.
• Ability to work effectively with people from a variety of culturally diverse backgrounds.
• Ability to demonstrate ethical behavior that inspires trust and exhibits honesty and integrity within the scope of daily activities.
• Ability to think creatively and problem solve.
• Excellent interpersonal, verbal and written communication skills.

Expected Hours of Work

Full‑Time Clinical Care Coordinators work 40 hours per week, are exempt and require the completion of 30 billable hours per week. The remaining hours per week are designated for administrative duties such as completion of clinical documentation, clinical supervision or consultation, required trainings, accreditation activities, etc.

Part‑Time positions require are minimally 15 billable hours per week. Administrative duties such as completion of clinical documentation, clinical supervision or consultation, required trainings are pro‑rated, if provided at all pursuant to fully executed contractual agreement.

Leadership Competencies

Beyond work experience, qualified candidates are expected to display the core knowledge, skills, and abilities essential to success as a Clinical Care Coordinator. Below are leadership competencies that all candidates should possess:

Organizational Agility

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him / herself for personal gain.

Process Management

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can simplify complex processes; get more out of fewer resources.

Planning

Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Informing

Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make decisions; is timely with information.

Motivating Others

Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.