Clinical Care Coordinator REMOTE - RUSSIAN, VIETNAMESE, CHINESE SPEAKING

HealthXL; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in virtual care services is seeking a Clinical Care Coordinator who is passionate about providing patient-centered care. This remote role is perfect for those who are fluent in Russian, Vietnamese, or Chinese and hold relevant clinical credentials. You will independently manage a monthly allocation of patients, ensuring they receive the highest quality of care through telephonic interactions. With a commitment to excellence and integrity, you will be part of a supportive team dedicated to improving patient health outcomes. Flexible scheduling and comprehensive training make this position an exciting opportunity for compassionate clinicians looking to make a difference.

Benefits

Flexible Schedules

Paid Training

Generous Benefits

Provided Equipment

Qualifications

• Credentialed as MA, LPN, RN, or BSN with 1+ years in a clinical setting.
• Fluent in Russian, Vietnamese, or Chinese, with strong customer service skills.

Responsibilities

• Manage a monthly patient allocation, ensuring compassionate care.
• Document patient interactions and maintain HIPAA compliance.

Skills

Customer Service Skills

Time Management

Active Listening

Compassionate Care

Education

Certified Medical Assistant

LPN/LVN

RN

BSN

Tools

EMR Platforms

CCM/RPM Platform

8x8

Job description

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Clinical Care Coordinator REMOTE - RUSSIAN, VIETNAMESE, CHINESE SPEAKING

Who you are:

You live in the United States and speak Russian, Vietnamese, or Chinese and are credentialed (Certified/Registered Medical Assistant, LPN/LVN). You are dependable and enjoy working with the Medicare population. Familiarity with Chronic Care Management and/or Remote Patient Monitoring is a plus. You are efficient when working independently from the HIPAA compliant space in your home and provide compassionate, patient-centered care. Your customer service skills are second to none and you build rapport through meaningful, relevant patient interaction over the phone.

As a daily user of technology, you are comfortable setting up and accessing the equipment that is provided and troubleshooting technology issues as necessary. You are conscientious and have excellent time management skills. You are committed to HealthXL’s values of integrity and excellence.

HealthXL is a Virtual Care Services company providing clinical patient care, specifically Chronic Care Management (CCM) and Remote Patient Monitoring (RPM), in accordance with CMS guidelines. Our clinicians serve patients on behalf of their providers across the United States. We offer flexible schedules, competitive pay, generous benefits for full-time team members, and paid training. We are committed to living our values of integrity, growth, and excellence.

How you’ll contribute:

You will work independently and manage a monthly allocation of patients ensuring that all patients assigned to you are cared for. You will optimize HealthXL’s CCM/RPM platform to ensure service is consistent and compliant. You will be trained to navigate multiple screens (CCM/RPM platform, applicable EMR, and 8x8, etc.) and accurately document all information discovered each month. With a goal of speaking with 90% or more of your patients, you will make multiple attempts to reach each patient each month and create/update their individual Care Plan so their doctor has the most up-to-date information to aid in the patient’s care. Although you will be working from your home, you will be a team member alongside other like-minded, compassionate clinicians who support each other and are dedicated to excellent patient-centered, non-face-to-face care.

Overview

HealthXL provides Virtual Care Services under the guidelines of Medicare’s Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. The Care Coordinator (CC) role requires Medical Assistant, RN, LPN, or other qualified clinical credentials. The ideal candidate is comfortable providing non-face-to-face (i.e., telephonic) patient care as an extension of the physician practice. This role includes navigating multiple EMR platforms, creating comprehensive, patient-centered care plans, and providing a range of care coordination services, including monthly health reviews with patients, coordination with family members and caregivers, and follow-up with specialists and labs. This flexible, remote position can be either part-time (20 hrs/wk) or full-time (40 hrs/wk). Paid training is conducted virtually and is scheduled for 4 days. All necessary equipment, including computers, monitors, and headsets are provided. This position works under the supervision and guidance of the Manager, Service Quality & Compliance.

Responsibilities

• Meet production goals as outlined in Performance Standards (separate document).
• Maintain HIPAA compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).
• Follow iCare standard workflows and questionnaires to maximize patient interactions and documentation.
• Monthly, telephonic (non-face-to-face) interactions with patients.
• Build a trusting relationship with patients through consistent, compassionate care.
• Manage the communication of information necessary to share with practice on patient’s behalf.

Qualifications

• Demonstrates iCare values
• Lives in the United States
• Clinical credentials, to include MA, LPN, RN, BSN, or other qualified background as approved
• Speak fluent Russian, Ukrainian, or Chinese or Vietnamese language
• Minimum 1-year experience in clinical setting or patient environment
• Understanding and application of medical terminology as required
• Comfortable interacting with and assessing the status of patients remotely, active listener
• Ability to recognize condition-related warning signs
• Organized, thorough documentation skills