Clinical Care Coordinator (Part-Time and Full-Time Available)

Emerge Pediatric Therapy; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Emerge Pediatric Therapy in Durham, NC is seeking a Clinic Support Coordinator to join our growing team. This role supports the clinical staff and front desk operations, welcoming families, managing check-ins, and coordinating daily tasks to keep the clinic running smoothly.

Ideal candidates are organized, dependable, and enjoy working with children and families. The position offers both part-time and full-time options, with a fast-paced environment and HIPAA compliance.

Qualifications

• Front desk and family support experience or demonstrated customer service skills.
• Ability to greet families, check in clients, and route messages with discretion under HIPAA.
• Strong organizational skills to manage daily clinic tasks and schedules.

Responsibilities

• Open and close the clinic as scheduled.
• Greet families, complete client check in, and assist as needed.
• Answer calls, monitor emails, and route messages to the right teams.
• Manage scheduling needs, including rescheduling appointments as required.
• Support therapists with session prep, materials, and in-session help.
• Prepare therapy rooms, gyms, and materials for sessions.
• Keep clinic clean, organized, and safe; sanitize tools and spaces daily.
• Stock rooms, track inventory, and handle basic purchasing.
• Perform daily upkeep: dishes, laundry, vacuuming, trash, supplies.
• Complete monthly safety checks of clinic equipment.

Skills

Calm demeanor

Clear communicator

Kid-friendly

Team player

Growth mindset

Dependable

Organized

Education

High School diploma or equivalent

Job description

Emerge Pediatric Therapy

Emerge Pediatric Therapy is a leader in Occupational, Speech and Physical Therapy. We are a woman owned, small business who has been serving the Triangle Area for over 20 years.

Who are we?

Emerge Pediatric Therapy is a leader in Occupational, Speech and Physical Therapy. We are a woman owned, small business who has been serving the Triangle Area for over 20 years.

What do we do?

Emerge Pediatric Therapy provides therapeutic services to support the children and their families in our community. We empower caregivers to help their children develop into confident children. We also support our therapists. We want to see our therapists grow in their careers.

Where are we going?

We have grown our practice to better serve more of the Triangle and surrounding areas. Since 2020, we have opened two additional locations to now include, Cary, Carrboro/Chapel Hill and Durham. Emerge Pediatric Therapy is a growth-driven practice. Our future goals include continuing to expand our team, to further develop our teams' specialty skills, and to become the #1 sought-after pediatric clinic for both our clients and employees.

Why Emerge Pediatric Therapy?

Our mission is to enhance the lives of the children we serve and the families who love them by providing a fun, nurturing, and supportive therapeutic environment.

Clinic Support Coordinator

Emerge Pediatric Therapy is looking for a Clinical Support Coordinator to add to their growing Durham team! This position supports both the clinical team and front desk operations to ensure the clinic runs smoothly and efficiently, allowing therapists to focus on providing direct, face-to-face care. The role involves assisting therapy team members as needed, welcoming and checking in clients, answering phone calls and messages, supporting families, managing and prioritizing daily tasks, and helping maintain an organized, clean, and well-scheduled clinic environment. This position requires strong organizational and task management skills, the ability to thrive in a fast-paced setting, and a genuine enjoyment of working with children and families.

Schedule Options

Part Time

Monday through Thursday: 1:00pm to 6:15pm

Friday: 7:45am to 3:00pm

Full Time

Monday through Thursday: 9:00am to 6:15pm

Friday: 7:30am to 3:15pm

Please let us know in your application whether you're interested in part time, full time, or either.

Responsibilities

Front Desk and Family Support

• Open and close the clinic as scheduled
• Greet families, complete client check in, and assist clients as needed
• Answer phone calls, monitor emails, and route messages to the right team members while following HIPAA protocols
• Manage scheduling needs, including rescheduling appointments when necessary

Therapy Team Support

• Help therapists with session preparation, materials, filing, and in session support when requested
• Prepare rooms, gyms, and materials for individual and group therapy sessions
• Assist with food preparation and clean up for feeding therapy sessions

Clinic Operations

• Keep the clinic organized, clean, and safe, including resetting therapy spaces after sessions
• Sanitize therapy tools, toys, equipment, and surfaces throughout the day according to clinic standards
• Stock treatment rooms and common areas, and organize toys, equipment, kitchen, and storage spaces
• Track inventory and expiration dates to make sure supplies are always ready
• Complete approved purchasing, including weekly shopping and submitting group shopping lists
• Handle daily upkeep such as dishwashing, laundry, vacuuming, sweeping, trash removal, and refilling paper products, soap, and sanitizer
• Complete monthly safety checks of clinic equipment and report any concerns

Skills And Qualifications

• Steady and solutions focused. You bring calm, positive energy to a busy clinic and focus on fixing problems, not adding to them.
• A clear, kind communicator. You listen well, adjust how you share information, and help families and therapists feel heard.
• Genuine with kids and families. You truly enjoy working with children and caregivers and build real relationships with the people who walk through our doors.
• A team player. You jump in to support therapists and teammates, so the whole clinic runs smoothly.
• Open to growth. You're curious, adaptable when plans change, and eager to learn new skills.
• Dependable. You show up on time, follow through on what you say you'll do, and keep details from slipping through the cracks.
• Organized and resourceful. You manage a full plate, prioritize well, and find creative ways to keep the day on track.

Education

• High School diploma or equivalent