Office Manager

Centerstone of Tennessee, Inc.; Bellamy Court (TN); On-site; USD 56,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision health

Flexible Spending and Health Savings

403b retirement plan with company

Paid time off and holidays

AD&D/Life/Long Term Disability

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Job summary

Centerstone is seeking an Office Manager for the Steven A. Cohen Military Family Clinic at Centerstone in Tennessee. The role oversees clinic operations and finances, reporting to the Clinic Director within a multidisciplinary outpatient behavioral health setting.

You will manage budgeting, accounts receivable/payable, and billing coordination with 3rd-party payers, plus credentialing and risk management. A strong emphasis on HIPAA and team collaboration is required.

Qualifications

• Bachelor’s degree or progress toward a bachelor’s degree required.
• At least 3 years’ experience managing the business office components of business operations.
• Experience with 3rd-party payers, coding, billing, posting, and adjudication of claims preferred.
• Knowledge of HIPAA and health IT acts.
• Prior experience within military or veteran administrative organizations preferred.

Responsibilities

• Ensure clinic compliance with Centerstone of Tennessee policies and procedures.
• Serve as liaison between Cohen Veterans Network and Centerstone for facilities needs.
• Assist in management of the clinic’s fiscal operations (budgeting, AR/AP, reconciliations, financial reporting).
• Coordinate managed care billing process and relationship with billing teams.
• Coordinate clinician credentialing (CAQH) for 3rd party insurance.
• Assist clients with billing-related matters and insurance questions.
• Establish facilities compliance, risk management, and business continuity policies.
• Collaborate with clinic staff and Cohen Veterans Network on office and facilities needs.

Skills

Budget management

Accounts payable/receivable

Microsoft Excel

Microsoft Word

PowerPoint

Billing coordination

HIPAA knowledge

Communication

Team supervision

EHR systems

Education

Bachelor’s degree or progress toward Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Electronic health records (EHR) systems

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION: SUMMARY OF POSITION

The Office Manager will be a key member of the Steven A. Cohen Military Family Clinic at Centerstone. The Office Manager will report to the Clinic Director and oversee clinic and financial operations. The Steven A. Cohen Military Family Clinic at Centerstone is an outpatient behavioral health facility. The clinic is comprised of a multidisciplinary team of psychologists, licensed clinical social workers, case managers, and veteran outreach workers. The clinic offers high quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, and their families. The clinic is part of a partnership between Centerstone and the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure that the clinic is in compliance with Centerstone of Tennessee’s policies and procedures regarding fiscal and clinical operations including, but not limited to, applicable licensure requirements and CARF accreditation standards.
• Work as the liaison between the Cohen Veterans Network and Centerstone related to any specific facilities needs.
• Assist in management of the clinic’s fiscal operations (i.e., budgeting, accounts receivables and payables, reconciliations, financial reporting, revenue collection, etc.).
• Work with the Billing Coordinator and Clinic Director to coordinate the managed care billing process, managing local relationships with the Centerstone and Cohen Veterans Network billing team and ensuring that the clinic is in compliance with contractual and reimbursement policies.
• Work with the Billing Coordinator, the Centerstone credentialing team and the Clinic Director to coordinate the credentialing of each clinician (CAQH) for 3rd party insurance.
• Assist clients with billing-related matters, and assist clients and/or staff in resolving insurance-related problems/questions.
• Establish policies and procedures (conforming with CTN policies and procedures) regarding facilities compliance, risk management and business continuity
• Collaborate with clinic staff and the Cohen Veterans Network around all office management and facilities needs.

KNOWLEDGE, SKILLS & ABILITIES

Must been able to work independently and as part of a team, anticipate problems and generate solutions and demonstrate flexibility and sensitivity when engaging with staff and clients. Accounts payable and receivable management skills. Proficient using Microsoft Excel, Word, and Power Point and historical use of electronic health systems. Proficiency in navigating and learning technology is preferred. Demonstrated success establishing relationships with customers, members of the community, and supervising team members is preferred. Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages. Demonstrated ability to leverage the strengths of diverse teams (both internal and external), coach, mentor, and hold a team accountable to achieve results. Proven capacity to listen actively and synthesize multiple pieces of disparate information into a coherent vision that aligns with the organization’s strategy. Ability to juggle multiple tasks to drive results on multiple important projects simultaneously. Demonstrated experience working successfully within a highly collaborative and collegial organization. Comfort in rolling up one’s sleeves and engaging in day-to-day operations. Passion for and commitment to the clinic’s mission and that of the larger CVN network. Ability to maneuver through complex situations effectively. Plans appropriately to seize potential opportunities and avoid potential conflicts in service of realizing overarching goals. Ability to review, and manage budgets. Budget Development and budget management skills.

QUALIFICATIONS

Education Level Bachelor’s degree or demonstrated progress toward a bachelor’s degree from accredited college or university is required. Four years of relevant experience will be accepted in lieu of the degree.

Years of Experience

At least 3 years' experience in managing the business office components of business operations Experience working with 3rd-party payers, coding, billing, posting, and adjudication of claims preferred. Experience collecting, analyzing and reporting financial data preferred. Demonstrated knowledge about the appropriate and effective management of protected health information, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act required. Prior experience within the military community and/or veteran administrative organizations preferred Demonstrated knowledge about the appropriate and effective management of protected health information, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing – 20% Sitting – 80% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type

Full time Pay Range: $55,900.00--$78,330.00

Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer.

Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence.

We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do.

Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.