Clinical Care Coordinator (MA)

jobsatphamily; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Jaan Health is seeking a dynamic Certified Medical Assistant to join our Indianapolis care team as a Clinical Care Coordinator. You will support population health initiatives, perform high-volume patient outreach, and document care activities in major EHR systems.

The role bridges clinical care with operations, reporting to Clinical Operations. The position is initially hybrid with a transition to fully on-site; the team emphasizes patient-centered, team-based care and training across care

Qualifications

• Certified Medical Assistant (CMA) required.
• Minimum 3 years of care management experience in a primary care setting or similar.
• Experience with population health is preferred.
• Excellent communication and technology skills.
• Prior use of electronic health records and health IT systems.

Responsibilities

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care management activities in EHRs (EPIC, Cerner, Allscripts, eCW, etc).
• Support care management activities such as intake coordination, appointment scheduling, medication refills, and follow-ups.
• Assist with patient onboarding and enrollment processes; partner with client operations teams to ensure seamless service delivery.
• Deliver training sessions on care protocols, systems, and operations to care teams.
• Adapt to evolving workflows, technology, and program demands.
• Maintain compliant documentation and provide courteous, efficient patient interactions.

Skills

Communication

Technology skills

Problem-solving

Multitasking

Education

Certified Medical Assistant

Tools

EPIC

Cerner

Allscripts

eCW

Job description

Clinical Care Coordinator (MA)

Location: Indianapolis, IN | Initially Hybrid, Transitioning to Fully On-Site

Job Type: Full-Time | Multiple Shifts Available

Job Reports To: Director of Clinical Operations

We are currently developing our new Indianapolis office and proactively building a pipeline of qualified candidates. While a start date has not yet been confirmed, we are identifying talent in anticipation of future hiring needs.

About Jaan Health/Phamily:

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Job Role/Description:

Jaan Health is seeking dynamic and motivated Certified Medical Assistants (CMA) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution.

Key Responsibilities:

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care management activities in EHRs (EPIC, Cerner, Allscripts, eCW, etc).
• Support LPNs, RNs and providers with care management activities such as: intake coordination, appointment scheduling,medication refills, follow-ups, and elevate clinical issues to LPNs/ RNs as appropriate.
• Assist with patient onboarding and enrollment processes, partner with client operations teams to ensure seamless delivery of services.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands
• Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
• Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

Requirements:

• Certified Medical Assistant required.
• Minimum of 3 years-experience in care management at a primary care setting or similar specialty. Experience in population health preferred.
• Excellent communication and technology skills.
• Prior use of electronic health records and other health care information systems required.
• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups).
• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.
• Must have access to reliable internet and have a secure/private environment to work

Work style & logistics:

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our culture is built on five principles that shape how we work, lead, and grow:

• Care: We care deeply about each other, our colleagues, patients, providers, clients, and communities we serve, knowing that what we do has a meaningful difference in people's lives.
• Curiosity: We stay curious, are bothered by limitations, and never settle for complacency because yesterday's answers won't solve tomorrow's problems.
• Clarity: We get concrete and create clarity through focused thinking, direct communication, and decisive action so great teams can move fast.
• Craftsmanship: We believe excellence and innovation are habits.
• Commitment: We are relentlessly committ