CLINICAL CARE COORDINATOR: Ambulatory Care Services (Sickle Cell Disease Clinical Care Coordinator )

University of Michigan; Ann Arbor (MI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition support

Certification support

Retirement match

CE opportunities

Job summary

University of Michigan is seeking a Clinical Care Coordinator for Ambulatory Care Services in Ann Arbor. The role focuses on sickle cell disease care coordination, transitions, and education across inpatient and outpatient settings.

You will support follow-up, ensure medication continuity, and connect patients with social work and community resources, while advancing standardized workflows and high-quality care.

Qualifications

• Current RN license required in Michigan.
• Bachelor of Science in Nursing (BSN) required.
• At least 18 months of Adult Sickle Cell ambulatory care experience.
• At least 18 months Adult benign hematology ambulatory care experience in last 2 years.
• At least 5 years Oncology RN experience in last 6 years.

Responsibilities

• Coordinate care transitions across inpatient, outpatient, and ED with post-discharge outreach.
• Facilitate timely outpatient follow-up and medication continuity at discharge.
• Monitor infusion center use and arrange outpatient follow-up when needed.
• Be primary contact for adults transitioning from pediatric sickle cell care.
• Connect patients with social work for transportation, insurance, and mental health resources.
• Develop and use standardized workflows, checklists, and templates for care coordination.
• Monitor individualized pain management plans with the team.
• Review quality indicators and address gaps with the care team.
• Demonstrate nursing process, problem-solving, and priority setting.
• Demonstrate customer service and interpersonal skills; build cross-unit relationships.
• Maintain accountability and dependable attendance; adapt to changing priorities.
• Educate patients and families on oncologic treatments including chemo/infusions.
• Proficient typing and EHR documentation; manage complex clinical issues.

Skills

Care coordination

Nursing

Patient education

EHR documentation

Interpersonal skills

Problem solving

Team collaboration

Adaptability

Education

BSN

RN license (Michigan)

Job description

CLINICAL CARE COORDINATOR: Ambulatory Care Services (Sickle Cell Disease Clinical Care Coordinator )

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Coordinate care transitions between inpatient, outpatient, and emergency department settings, including post-discharge outreach to identify unmet needs, address barriers, and triage ongoing symptoms.
• Facilitate timely outpatient follow-up after hospital or emergency department encounters and support medication continuity at discharge.
• Monitor patterns of infusion center use and arrange outpatient follow up if frequent
• Serve as the primary adult-clinic point of contact for patients transitioning from pediatric to adult sickle cell care; support early engagement with the adult care team.
• Recognize psychosocial barriers to care and connect patients with social work services to facilitate transportation, insurance enrollment, and connection to mental health and/or community resources.
• Support development and use of standardized workflows, checklists, and documentation templates for care coordination activities.
• Monitor and help maintain individualized pain management plans in collaboration with the clinical and pharmacy team.
• Review key quality indicators (e.g., outpatient engagement, adherence to disease-modifying and preventive screening) and collaborate with the care team to address identified gaps.
• Demonstrate critical thinking skills using the nursing process, excellent problem-solving skills, and demonstrated ability to set priorities.
• Demonstrate customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals.
• Demonstrate accountability and dependability, including a good attendance record with punctuality.
• Demonstrate adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives.
• Demonstrate knowledge and skills providing patient and family education and reinforcement related to oncologic conditions including, but not limited to, chemotherapy, immunotherapy, oral therapy, infusion, etc.
• Proficiency with typing and electronic health record documentation.
• Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions.
• Willingness to adapt to different populations within the team as patients? demands require. Orientation and training would be provided for new subspecialties.

Required Qualifications*

• Current licensure as a Registered Nurse in the State of Michigan.
• Bachelors of Science in Nursing
• Minimum of 18 months Adult Sickle Cell Ambulatory Care Experience
• Minimum of 18 months Adult Benign Hematology Ambulatory Care experience within the last two years
• Minimum of five (5) years of Oncology RN experience within the last six (6) years

NOTE: In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

Desired Qualifications*

• Experience in care coordination, case management, chronic disease management, or a related clinical care setting for the hematology/oncology patient population within the last 2 years.
• Experience with patients undergoing sickle cell treatment in the last 2 years.
• Experience as a Nurse Navigator or Clinical Care Coordinator in the last 5 years.
• Ambulatory Care Experience with telephone triage/symptom management within the last two (2) years.
• OCN certification

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Nursing at Michigan offers a competitive salary with excellent benefits!

The benefit package includes:

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Robust Tuition and Certification support programs
• Large offering of no cost CEs and professional development for advancement

Nursing Specific Info

Salary & Nursing Framework Level:
This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:
ENC- COMPETENT NE
Actual RSAM LEVEL and salary will be determined at time of hire.
RSAM levels range from ENC-COMPETENT-NE to ENC-EXPERT-NE TO ENC-MASTERY-NE.

Required qualifications must be met by the candidate in order to be interviewed and considered for the position.
Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort.
Positions less than 20 hours/week may be combined.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

• Hours/Week: 40 hours/ hours based on clinic needs
• Shift/Hours/Days: Day Shift; Monday-Friday, may include Saturdays/Sundays/Holidays in the future if clinic hours expand
• Hours may be variable (based on patient and volume needs)
• Location: Rogel Cancer Center Ann Arbor/ Rogel Cancer Center BCSC/TCSC/NHCAll new employees are expected to float in times of low census.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.