Clinical Care Certified Diabetes Educator (CDE)

Integrated Resources Inc.; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Referral bonus of $500 per candidate

Job summary

A leading staffing firm seeks a Clinical Care Certified Diabetes Educator in San Antonio. This role focuses on supporting and coaching patients throughout their treatment journey, ensuring they remain engaged and successful. Ideal candidates will possess strong communication skills and have a background in clinical settings, with a dedication to patient wellness.

Qualifications

• Candidates must be local.
• 3 years of clinical experience required.
• Spanish fluency preferred.

Responsibilities

• Drive engagement and retention rates for patients.
• Assist patients with setting and achieving their goals.
• Lead 'proof of concept' sessions for patient engagement.

Skills

Communication

Customer engagement

Problem-solving

Education

Bachelor's degree from an accredited college/university

RN, RD, or Pharmacist license

Certified Diabetes Educator Certification

Job description

Clinical Care Certified Diabetes Educator (CDE)

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Title: Clinical Care Certified Diabetes Educator (CDE)

Location: San Antonio, TX
Duration: 24+ months (Possibility of extension)

Job Requirement:

· Candidates must be local.

· Certified Diabetes Educator Certification is required

Position Description:

· The Clinical Care Certified Diabetes Educator is part of the Integrated Care Solutions team and will have a positive attitude, outgoing personality, and a passion for helping patients succeed on our therapies.

· Each Clinical Care Certified Diabetes Educator will be a primary relationship manager and "coach” for a group of patients during the program duration and ensure that the patients stay motivated and successful throughout their journey.

· A strong predictor of success for the Clinical Care Certified Diabetes Educator is the ability to inspire our customer base, listen and understand the unique needs of every customer, communicate effectively on the phone and through chat and email, and execute strategies that efficiently engage and motivate the patient.

Position Responsibilities:

· Drive higher engagement & retention rate of assigned group of new patients for the duration of the program through dynamic outbound calls at various touch points and inbound calls for help.

· Partner with the clinical team & other key stakeholders to meet individual needs of Health Care Providers (HCP) and patients and intervene with "at risk” patients when necessary.

· Assist patients with setting goals and realizing goals and identifying and overcoming concerns while enrolled in the program.

· Use dynamic communication skills to identify patient unmet needs and "pain points” and utilize objection handling techniques to communicate with the patient.

· Measure the success of the efforts through monitoring patient engagement, retention, patient learning metrics, quality scores and customer satisfaction ratings.

· Testing and conducting "proof of concept” sessions with patients to build web and mobile interactive solutions.

· Perform other duties as assigned.

Basic Qualifications

· Bachelor's degree from an accredited college/university

· RN, RD, or Pharmacist license required

· Certified Diabetes Educator Certification is required

· 3 years of clinical experience

Desired/Preferred Qualifications:
• Spanish fluency
• Knowledge and understanding of Diabetes and/or Durable Medical Equipment
• Knowledge of clinical & medical terminology
• Experience in a case management based healthcare role
• Excellent communication skills.
• Comfortable with technology, and quick to learn new technologies/solutions or potential ways to communicate with and contribute to our patient's success.
• Demonstrated ability to present information in a clear, concise, and grammatically correct manner both verbally and in writing.
• Demonstrated excellence in analysis, problem-solving, organization and administrative skills.
• Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols.
• Proficiency in using a computer to navigate through multiple screens and programs at the same time in order to give and receive information.
• Ability to follow instructions and protocols when dealing with unfamiliar or unusual customer issues.
• Ability to generate reports, graphs, business correspondence
• Must be able to work over eight (8) hours per day and weekends, if needed.
• Experience and proficiency in Automated Call Dial management and reporting
• 2 years of experience working within Healthcare Diabetes

• We do have referral bonus of $500 per candidate, if you refer any of your friends or colleague who are looking out for the same job.
  
  Thanks & Regards,
  
  Seema Chawhan
  Clinical Recruiter
  Integrated Resources, Inc.
  IT Life Sciences Allied Healthcare CRO
  Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I
  DIRECT # - 732-844-8724
  Email id – seema @irionline.com| www.irionline.com
  LinkedIn: https://in.linkedin.com/in/seemachawhan
  Gold Seal JCAHO Certified for Health Care Staffing
  “INC 5000’s FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year in a Row)