Clinical Business Systems Support

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Sarasota Memorial Health Care System seeks a CBS End User Support specialist to assist clinical and business systems at the point of care. You will analyze application issues, support data security, and coordinate with hospital departments and vendors to resolve CBS concerns.

The role requires two years of relevant hospital experience and flexibility to work different shifts as needed to ensure service levels across departments.

Qualifications

• Two (2) years of applicable clinical/business experience in a hospital setting.
• Experience working various scheduled shifts.

Responsibilities

• Provide end user support forClinical and Business Systems (CBS) and assist in issue analysis.
• Liaise between hospital departments and vendors regarding CBS issues and system performance.
• Assist with account management and ensure data security at the point of care.

Skills

Clinical experience

End user support

Customer service

Education

HS Diploma / GED / Certificate

Associate's Degree

Tools

Microsoft Office

Job description

Department

Clinical and Business Systems

Job Summary

This position is primarily responsible for clinical and business systems (CBS) end user support by means of application issue analysis, data security support of the Clinical Informatics/CBS at point of care, for one or more clinical/business systems throughout the organization. Other responsibilities include SCM and other clinical/business application account management and functioning in a collaborative manner with all departments impacted by the CBS, as well as medical staff, in meeting end user needs. In addition, serving as the liaison between hospital departments regarding CBS issues and with vendors in the area of system support concerns.

Required Qualifications

• Require two (2) years of applicable clinical/business experience in a hospital setting, preferably in a multi-entity health care system, large hospital, physician office, or managed care organization.
• Require experience in working various scheduled shifts.

Preferred Qualifications

• Prefer knowledge of the patient care setting and clinical practice, either by profession or experience.
• Prefer demonstrated ability to provide excellent customer-focused service to resolve end user production issues.
• Prefer ability to troubleshoot and document multi-system issues.
• Prefer demonstrated ability to exercise considerable initiative and independent analytical and evaluative judgment.
• Prefer familiarity with Microsoft Office and software packages.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Preferred Education

AD: Associate's Degree

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/