Clinical Business Operations Supervisor

The Howard University; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

PTO

403(b) match

Tuition reimbursement

Career advancement

Job summary

Howard University seeks a Clinical Business Operations Supervisor to coordinate day-to-day clinical operations, patient access, scheduling, and billing readiness in the dental college setting. The role serves as a clinical and revenue-cycle resource for staff, students, and patients within established university policies.

The position emphasizes timely, patient-centered care and efficient operations supporting the college's educational mission.

Qualifications

• Experience in clinical operations or healthcare administration is helpful.
• Ability to coordinate跨-department tasks and staff workflow.
• Knowledge of revenue-cycle and billing processes is advantageous.

Responsibilities

• Coordinate daily administrative and patient-service operations to support efficient clinic flow.
• Provide day-to-day work direction to staff and coordinate workflow and coverage.
• Monitor patient registration, scheduling, check-in/check-out, and follow-up activities.
• Support treatment planning, insurance requirements, authorizations, and patient financial responsibility.
• Provide financial counseling to patients regarding costs and payment options.
• Assist with charge capture, claims issues, and revenue-cycle processes.
• Review documentation for completeness and billing readiness.

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness

BASIC FUNCTION

The Clinical Business Operations Supervisor provides day-to-day operational coordination for an assigned clinical area supporting multiple services, including Emergency Services, the Advanced Education in General Dentistry (AEGD) Program,and specialty dental care. The Supervisor serves as an advanced patient care, clinical operations, and revenue-cycle resource for staff, students, residents, faculty, and patients. Working within established College policies and under the direction of the Revenue Director and clinical leadership, the position supports clinic operations, patient access and flow, treatment planning, financial counseling, scheduling, billing readiness, revenue integrity, compliance, and service standards. The position promotes timely, patient-centered care and efficient clinical operations while supporting the educational mission of the College of Dentistry.

SUPERVISORY ACCOUNTABILITY

The Clinical Business Operations Supervisor coordinates daily administrative and patient-care operations within the assigned clinical area. The position provides day-to-day work direction to assigned staff, communicates operational priorities, coordinates workflow and coverage, monitors completion of assigned responsibilities, reinforces established procedures, and assists with staff training and onboarding. The Supervisor identifies and assists in resolving routine operational, patient service, documentation, and billing concerns. Matters requiring formal personnel action or decisions outside established authority are escalated to the Revenue Director or appropriate clinical leadership. The position does not independently hire, discipline, approve leave, conduct formal performance evaluations, or make other formal personnel decisions.

NATURE AND SCOPE

The position works across clinical, academic, administrative, and financial functions and routinely interacts with administrators, faculty, residents, students, patients, clinical and administrative staff, third-party payers, vendors, and other internal and external stakeholders. The work requires sound judgment, strong organizational and problem-solving skills, knowledge of dental practice operations and revenue-cycle processes, careful handling of confidential information, and the ability to coordinate competing priorities in a high-volume academic clinical environment. Matters outside established authority are referred to the Revenue Director, appropriate Program Director, clinical leadership, or other University leadership.

PRINCIPAL ACCOUNTABILITIES

• Coordinates daily administrative and patient-service operations to support efficient clinic flow, timely patient care, and effective use of available clinical capacity.
• Provides day-to-day work direction to assigned patient services and administrative staff, communicates priorities, coordinates workflow and coverage, reinforces established procedures, and assists with training and onboarding.
• Monitors patient registration, scheduling, check-in/check-out, follow-up, and other patient access activities to promote efficient movement through the continuum of care.
• Reviews clinic schedules and works with clinical teams to address scheduling gaps, patient access issues, cancellations, and other operational barriers.
• Supports the administrative and financial components of treatment planning, including treatment estimates, insurance requirements, authorizations, patient financial responsibility, and coordination of complex treatment plans.
• Provides financial counseling to patients regarding anticipated treatment costs, insurance benefits, payment expectations, and established payment processes.
• Serves as an advanced resource for staff regarding insurance verification, authorizations, patient accounts, billing readiness, charge capture, claims-related issues, and other revenue-cycle processes.
• Reviews clinical and administrative documentation for completeness and billing readiness and works with faculty, residents, students, and staff to facilitate timely resolution of deficiencies.
• Supports accurate and timely charge capture and assists with identifying issues that may delay