Clinical Assistant - Infectious Disease

Mayo Clinic; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision plan options

Pre-Tax Savings: HSA/FSAs

Competitive retirement package

Job summary

Mayo Clinic in Jacksonville, FL seeks an attentive administrative professional to coordinate patient visits and support the health care team. You will prepare patients, verify demographics, and manage scheduling issues to ensure smooth patient flow in a multispecialty setting.

The role requires a High School Diploma or GED with two years of customer service experience, basic computer skills, and BLS certification. Associate's Degree preferred for advancement in a dynamic clinical environment.

Qualifications

• High School Diploma or GED and two years of customer service experience required.
• Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable).
• Requires computer skills (Windows-based applications and intranet/internet use) with the ability to keyboard.
• Ability to work independently, be goal directed and have strong organizational skills.
• Effectively multitask without compromising quality.
• Basic Life Support (BLS) certification required.

Responsibilities

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
• Coordinates details of patient visits, prepares patients, completes pre-examination record information, and manages the flow of patient materials.
• Obtains or verifies patient demographics and informs patients of scheduling delays or changes to the appropriate individuals.
• Serves as a direct contact and resource to the patient.
• Performs related clerical duties such as processing prior authorizations and handling patient appointment communications.

Skills

Customer service

Multitasking

Communication skills

Empathy

Time management

Education

High School Diploma or GED

Associate's Degree preferred

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits which include: daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtain or verify patient demographics and properly advise patients of scheduling delays or changes to the appropriate individuals, and serving as a direct contact and resource to the patient. Perform related clerical duties such as processing prior authorizations which may include fax and on-line requests, as well as processing patient appointment communications and related materials.

Qualifications

High School Diploma or GED and two years of customer service experience required, such as administrative, physician's office, appointment scheduler, clinical assistant, patient service rep, or imaging assistant. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable); Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to key board. Ability to work independently, be goal directed and have strong organizational skills. Effectively multitask without compromising quality. Excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities, and convey an impression which reflects favorably upon the Department of Nursing. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Basic Life Support (BLS) certification required.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday-Friday; 8hr shifts between 7:30am-5:00pm

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.