Medical Administrative Assistant - SWWI Primary Care

Mayo Clinic; La Crosse (WI); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in La Crosse, WI is seeking an experienced administrative support professional to assist clinical and non-clinical tasks, manage patient materials, scheduling, travel, and document preparation. You will work closely with the health care team, ensuring accuracy and confidentiality in patient-related activities.

This hybrid role requires strong organization, communication, and proficiency with business software; location within 100 miles of the LaCrosse campus is preferred for

Qualifications

• High school diploma or GED with 2+ years admin support experience
• 1-year degree/diploma in admin, business, or medical field with 1+ year admin experience
• Associate degree in admin, business, or medical-related program
• Experience with meeting management and calendar coordination
• Proficient English grammar and writing; ability to prioritize and multitask
• Ability to adapt to a rapidly changing environment; maintain confidentiality and professionalism

Responsibilities

• Manage flow of patient materials and coordinate appointment schedules
• Schedule, coordinate, and follow up for meetings, events, and travel
• Prepare documents, presentations, and reimbursements; process correspondence
• Support department projects; maintain websites, databases, spreadsheets, and social media
• Answer telephones and provide follow-through; assist patients and healthcare team

Skills

Organizational skills

Communication skills

Interpersonal skills

Professionalism

Confidentiality

Multitasking

Education

High school diploma or GED

1-year admin/medical program degree

Associate degree in admin/medical field

Tools

MS Office

Excel

Word

PowerPoint

Database software

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.


• Dental:Delta Dental or reimbursement account for flexible coverage.


• Vision:Affordable plan with national network.


• Pre-Tax Savings:HSA and FSAs for eligible expenses.


• Retirement: Competitive retirement package to secure your future.

Responsibilities

Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through. Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role. Is accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities is critical.

Qualifications

Position requires high school diploma or G. E. D. with a minimum of two years’ experience in an administrative support role or one-year degree/diploma in an administrative, business, or medical-related program with a minimum of one-year experience in an administrative support role, or an associate’s degree in an administrative, business, or medical-related program. Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background. Possess high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment. Demonstrate effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through. Experience with coordination of travel and expense management. Proficient application of English grammar, punctuation, and sentence structure. Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously. Prefer work-related experience within the last ten years.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

This is a hybrid position and must be located within 100 miles of Mayo Clinic LaCrosse campus for occasional on site expectations based on business needs.

Exemption Status

Nonexempt

Compensation Detail

$21.55 - $30.22/ hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

64

Schedule Details

M–F Daytime Hours

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the EOE is the Law. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.