Clinical Assistant/Front Desk Receptionist

NY ORTHOPEDICS PC; Clifton (NJ); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food

Free uniforms

Health insurance

Paid time off

Parental leave

Profit sharing

Training & development

Vision insurance

Job summary

The Gerling Institute, a regenerative spine group with offices in New York and New Jersey, is seeking a Clinical Assistant/Front Desk Receptionist to support spine surgeons, researchers, NPs and PAs in patient care and data collection for research projects.

The role requires strong administrative and clinical support, travel to NJ/NYC offices, and fluency in English and Spanish. Competitive salary and health benefits are offered in a fast-paced, growth-oriented environment.

Qualifications

• Good interpersonal and computer skills.
• Spanish language ability is required.
• Education: Bachelor’s degree preferred.

Responsibilities

• Assist physicians and APs in patient care and clinic operations.
• Update EMR with patient history, imaging, and notes.
• Answer calls and emails, manage patient communications.
• Schedule and coordinate appointments to optimize efficiency.
• Travel to multiple offices within NJ and NYC as needed.

Skills

Interpersonal skills

Computer skills

Spanish required

Education

Bachelor of Arts/Science (PREFERRED)

Tools

PrognoCIS EMR

Microsoft Office

Job description

Benefits

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Vision insurance

Title: Clinical Assistant/Front Desk Receptionist

Job description

About us

The Gerling Institute

The Gerling Institute is regenerative institute and spine surgery group seeking a Clinical Assistant to serve in this essential role assisting spine surgeons, researchers, NPs, and PAs with patient care and supporting our growing research portfolio with data collection, analysis, and reporting. Excellent opportunity to join a well-respected metropolitan NYC-based group with office locations and facilities in New York and New Jersey. The Gerling Institute is a well-established national and international group of surgeons, researchers, and practitioners with more than 25 years of experience. Join a friendly and fast-paced environment, working with passionate people with outstanding growth opportunities.

Who we are looking for:

A proactive, problem solving, solution oriented, hard working team player to thrive in a growing practice. Competitive salary with medical benefits. Responsibilities include: Gather patient medical history, patient preparation for the visit, collection of all pre- and post-operative relevant information. Communicate information to physicians and assist with clinical care. Documentation and organization of clinical records on EMR. This position is ideal for ambitious individuals looking to gain hands-on clinical experience.

• Meeting and greeting patients.
• Schedule and coordinate patient appointments to optimize the client satisfaction and facility efficiency.
• Responsible for taking and transferring calls to various departments on a day-to-day basis.
• Potential travel to other offices including Brooklyn, Manhattan, and New Jersey, on occasion.
• Explain and relay information to patients as required.
• Verify completion of registration forms.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, and taking dictations.
• Request and collect appropriate identification and documents from patients.
• Use PrognoCIS (EMR) system to create accounts, post payments, schedule appointments, and make notes.
• Act in accordance with HIPAA laws regarding sharing of patient’s medical information.
• Manage the waiting room, attend to patient needs, and ensure the schedule runs on time.
• Complete no-show report after in-person sessions.
• Collect copayments from patients in various forms (cash, card, or check).

Required Qualifications:

• Meeting and greeting patients.
• Schedule and coordinate patient appointments to optimize the client satisfaction and facility efficiency.
• Responsible for taking and transferring calls to various departments on a day-to-day basis.
• Potential travel to other offices including Brooklyn, Manhattan, and New Jersey, on occasion.
• Explain and relay information to patients as required.
• Verify completion of registration forms.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, and taking dictations.
• Request and collect appropriate identification and documents from patients.
• Use PrognoCIS (EMR) system to create accounts, post payments, schedule appointments, and make notes.
• Act in accordance with HIPAA laws regarding sharing of patient’s medical information.
• Manage the waiting room, attend to patient needs, and ensure the schedule runs on time.
• Complete no-show report after in-person sessions.
• Collect copayments from patients in various forms (cash, card, or check).

Prior clinical experience preferred.

Good interpersonal and computer skills

Roles and Responsibilities:

The Clinical Assistant is responsible for assisting in the Physicians and Advanced practitioners in the care and management of a patient's spine disorder by recording the patient’s history including but not limited to mechanism of action, past medical, past surgical history, pulling up relevant imaging (MRI, CT, XRAYS, etc),

Clinical Assistant - Duties and Responsibilities

• Understand the anatomy, physiology, pathology, and treatments
• Update Electronic Medical Record (EMR), pull up imaging and preparing the patient to the Doctor or Advanced Provider that is in session
• Respond to emails and Klara messages in a timely manner
• Answers phone calls from patients, attorneys, imaging centers, and other doctor’s offices
• Medical office: 1-2 years (Preferred)
• Computer skills: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Experience in PT/Chiro/Orthopedic Surgery (Preferred)

Qualifications

• Travel to offices located within New Jersey REQUIRED, with occasional travel to NYC location, as needed. FIRST 4 WEEKS OF TRAINING REQUIRED IN THE NYC LOCATIONS.
• Must be able to work within the United States.
• Proficient in Microsoft Office with excellent writing and communication skills
• Open-minded, adaptable, and willing to learn
• Able to work independently and as part of a team
• Organized, efficient, reliable, and attentive to detail, with an ability to work on multiple projects and deadlines
• Knows limitations and can approach supervisors if questions or obstacles arise with responsibilities and tasks.

Education:

• Bachelor of Arts/Science (PREFERRED)

Language:

• English (Required)
• Spanish (ABSOLUTELY REQUIRED, NO NON-SPANISH SPEAKERS SHOULD APPLY)

Schedule:

• Monday to Friday

Work setting:

• In-person
• Medical office/ Private Practice

Office locations:

• Manhattan, NY
• New Jersey