Clinical Assistant

Wayne State University Physician Group; United States; On-site; USD 30,000 - 50,000; Full time

Job summary

Wayne State University Physician Group seeks a compassionate team member for the Mobile Health Unit. The role involves providing essential healthcare services to patients in various neighborhoods while ensuring a positive patient experience and confidentiality.

Ideal candidates will have certified medical assistant credentials, healthcare experience, and a valid driver's license. This 40-hour workweek position may include weekends with heightened focus on patient care quality and adaptability to outdoor work conditions.

Qualifications

• Experience in Mobile Health Unit preferred.
• Valid Driver’s License is required.

Responsibilities

• Provides excellent customer service to deliver a positive patient experience.
• Collects and updates patient demographics and insurance information.
• Travels to multiple Mobile Health Unit sites for health screenings.

Skills

Customer service skills

Computer and software proficiency

Ability to drive a cargo van/RV

Physical stamina

Education

Certified Medical Assistant or Certified Patient Care Tech

1-2 years of experience in a healthcare setting

Job description

Job Summary

The Wayne Health Mobile Units represent the future of healthcare, providing ‘care your way, where you live and work,’ with the long-term goal of improving population health outcomes. The Wayne Health Mobile Units deliver an ever-expanding menu of health care and social services directly to neighborhoods or places of employment.

Principle Duties and Responsibilities

• Provides excellent customer service to deliver a positive patient and family experience, identifies and responds to any additional patient needs in a courteous and timely manner
• Treats others with care and respect while maintaining privacy and confidentiality at all times
• Collects (and updates as needed) patient demographics, insurance information, physician referrals and other check-in procedures according to defined protocols
• Schedules patient appointments according to defined protocols
• Maintains a safe and clean work area (indoors and outdoors) at Mobile Health Unit sites
• Travels to multiple Mobile Health Unit sites to conduct health screening events
• While working in teams, manually distributes paper flyers via walking to communicate and educate public about Mobile Health Unit services
• Administers Social Determinates of Health questionnaire
• Assists patients in accessing health and community resources
• Completes patient intake including obtaining medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality
• Prepares patients for clinical examination and assists practitioners with medical procedures and other patient care
• Administers vaccines and medications while following the 2-Step Medication verification process
• Provides clinical services to home bound patients and their caregivers in their homes
• Works as a team to ensure that all tasks associated with setting up/tearing down and patient-care related activities are completed in a timely and efficient manner
• Other duties as assigned

Education, Licensure/Certification, and Training Required for the Job

• Certified Medical Assistant or Certified Patient Care Tech
• Experience in Mobile Health Unit preferred
• 1-2 years of experience in a healthcare setting
• Valid Driver’s License

Skills and Abilities Required

• Ability to use computer and software programs and systems
• Progressive inventory experience preferably in a healthcare environment
• Ability to drive a cargo van/RV
• Ability to adapt to working in outdoor elements, rain, snow, heat, in compliance with the department’s Weather Policy
• Ability to frequently lift and move Mobile Health Unit equipment weighing up to 40 lbs
• Ability to walk and/or stand for long periods of time

Safety Requirements

Compliance with Department Health and Safety policies and procedures

Working Conditions/Schedules

40‑hour workweek; hours and days (some weekends included) to be determined by the business needs of the department. Additional hours may be required. Must be able to work in a mobile unit environment with occasional onsite office hours.

Equal Opportunity Employer

Wayne Health is an EEO/AA/Veteran/Disability Employer.

COVID‑19 Vaccination Requirements

Wayne Health requires all employees [temporary employees and contractors] who will interact with the public and/or co‑workers, regardless of clinical responsibility or patient contact, to have started their primary vaccination series against COVID‑19 or received a sincerely held religious belief or medical exemption. All newly hired employees are required to have received their first vaccination dose prior to their start date of employment and completed the primary series as outlined in FDA’s prescribing instruction for vaccine administration. New hires must also receive their booster within 30 days after the date that they are eligible to receive it, per CDC guidelines. Exemptions or accommodations to the Wayne Health vaccine requirement may be approved under certain limited circumstances. Anyone with an approved exemption must have weekly PCR COVID‑19 testing on their own time and submit the results every Monday, before arriving at work. Employees whose positions are 100% remote are exempt from these requirements.