Clinical Assistant

Hanger; Akron (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Hanger, Inc. is seeking a Clinical Aide to assist certified clinicians in patient care under direct supervision. Responsibilities include preparing treatment rooms, assisting with mold making, and performing technical fabrication tasks as directed.

The role requires a High School Diploma or GED, strong communication, and good hand skills. You will help with documentation, inventory, and clerical tasks to support safe, effective orthotic and prosthetic patient care.

Qualifications

• High School Diploma or GED required.
• 0–1 year of experience in a customer service or patient-facing role.
• Preference for allied health professionals.
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Provide orthotics independently under supervision.
• Assist practitioners with patient care.
• Prepare a room and patient for treatment, make molds, perform fabrication, and complete administrative tasks.
• Complete and maintain accurate documentation of patient care.
• Contact vendors to order prosthetic and orthotic materials.
• Ensure all patient procedures align with certifying clinician.
• Maintain a clean, safe work environment.
• Adhere to safety regulations and Medicare/OSHA requirements.
• Maintain inventory and perform shipping/receiving tasks.

Skills

Customer service

Teamwork

Communication

Education

High School Diploma or GED

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

Under direct supervision* of a certified clinician, assist certified and/or licensed practitioners in their provision of patient care services and perform other assigned tasks. The Clinical Aide will work under the general direction of the ACM/CM or his/her designee.

Your Impact

• Provide OTS orthotics independently
• Under direct supervision, assist practitioners with patient care.
• Prepare a room and patient for treatment, make and modify molds, perform technical fabrication, and complete administrative tasks.
• Complete and maintain accurate documentation of patient care provided.
• Execute modifications, adjustments, and repairs as determined by the supervising clinician.
• Perform selected patient care procedures, including the fitting of soft good items.
• Provide alterations to the fitting of soft good items, if necessary.
• Provide patient follow-up for selected orthotic and prosthetic patients under direction of supervising certified clinician.
• Perform shipping, receiving, and monitor inventory and other clerical tasks.
• Contact vendors to order prosthetic and orthotic materials
• Ensure all patient procedures are performed in alignment with the certifying clinician

*Direct supervision: This level of supervision requires the supervising credentialed individual to be available for consultation throughout the patient care process. The supervisor must: be physically on site or be available in real-time via audio and visual technology while the care is being provided, perform a real-time visual assessment of the care provided to the patient, review the documentation of the services rendered by the supervised individual, and countersign all entries by the caregiver in the patient’s clinical record within 15 days. The supervisor is the designated individual credentialed by a nationally recognized Orthotic, Prosthetic and Pedorthic certifying board, or is licensed, who oversees and is solely responsible for the delivery of appropriate, effective, ethical and safe orthotic, prosthetic and/or pedorthic patient care. The supervisor may oversee patient care services only in the discipline(s) they are credentialed and within the ABC defined scope of practice.

Additional Responsibilities:

• Maintain a clean, safe and orderly work environment.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with blood borne and Occupational Safety and Health Administration (OSHA) requirements.

Minimum Qualifications

• High School Diploma or GED required
• 0 - 1 year of experience in a customer service or patient facing role
• Preference for allied health professionals (PTA, OTA, Athletic trainer, etc)**
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

• Willingness to verify all clinical activities with certified clinical personnel.
• Ability to follow written and verbal directions.
• Hand skills necessary to use laboratory tools safely and effectively.
• Knowledge of biomechanical principles.
• Good interpersonal, oral, and written communication skills for reporting information to patient and staff.
• Effective organizational skills and ability to prioritize and plan for the purpose of meeting deadlines.
• Ability to work effectively as a team member.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.