Clinical Assistant

Hanger, Inc.; Akron (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Hanger, Inc. is seeking a Clinical Aide to assist certified clinicians in delivering patient care and preparing treatment spaces.

Under direct supervision, you will support orthotics and prosthetics services, help with molds and fittings, and ensure accurate documentation and safe operations. The role emphasizes teamwork, patient communication, and adherence to safety policies while providing exposure to a clinical environment.

Qualifications

• High School Diploma or GED is required.
• Experience in customer service or patient-facing roles is preferred (0–1 year).
• Strong communication and teamwork skills are important.
• Ability to follow directions and work with clinical staff.

Responsibilities

• Provide orthotic and prosthetic patient care under supervision.
• Prepare rooms, assist with fittings and molds, and perform basic fabrication tasks.
• Maintain accurate patient records and documentation.
• Assist with inventory, shipping, and vendor communications as needed.
• Follow safety regulations and clinical supervision requirements.

Skills

Customer service

Patient care

Teamwork

Interpersonal communication

Laboratory skills

Education

High School Diploma or GED

Tools

Laboratory tools

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

Under direct supervision of a certified clinician, assist certified and/or licensed practitioners in their provision of patient care services and perform other assigned tasks. The Clinical Aide works under the general direction of the ACM/CM or its designee.

Your Impact

• Provide OTS orthotics independently
• Assist practitioners with patient care under direct supervision
• Prepare a room and patient for treatment, make and modify molds, perform technical fabrication, and complete administrative tasks
• Maintain accurate documentation of patient care provided
• Execute modifications, adjustments, and repairs as determined by the supervising clinician
• Perform selected patient care procedures, including the fitting and alteration of soft good items
• Provide patient follow‑up for selected orthotic and prosthetic patients under direction of supervising certified clinician
• Handle shipping, receiving, and inventory monitoring tasks
• Contact vendors to order prosthetic and orthotic materials
• Ensure all patient procedures are performed in alignment with the certifying clinician

Additional Responsibilities

• Maintain a clean, safe and orderly work environment
• Adhere to all safety regulations, including compliance with Medicare and other governmental regulations, blood borne pathogens, and OSHA requirements

Minimum Qualifications

• High School Diploma or GED required
• 0–1 year of experience in a customer service or patient‑facing role
• Preference for allied health professionals (PTA, OTA, athletic trainer, etc.)
• Must have, or be eligible to obtain, a valid driver’s license and an acceptable driving record as outlined in Hanger’s Motor Vehicle Safety Policy and Procedures

Additional Success Factors

• Willingness to verify all clinical activities with certified clinical personnel
• Ability to follow written and verbal directions
• Hand skills necessary to use laboratory tools safely and effectively
• Knowledge of biomechanical principles
• Good interpersonal, oral, and written communication skills for reporting information to patient and staff
• Effective organizational skills and ability to prioritize and plan for the purpose of meeting deadlines
• Ability to work effectively as a team member
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
• Keep the patient at the center of everything that you do, building lifelong trust
• Foster open collaboration and constructive dialogue with everyone around you
• Continuously innovate new solutions, influencing and responding to change
• Focus on superior outcomes and calibrate work processes for outstanding results