Clinical Assistant

Hanger; Town of Wausau (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid holidays

Parental leave

Volunteer programs

Job summary

Hanger, Inc. in Wisconsin seeks a Clinical Aide to support certified clinicians in orthotic and prosthetic patient care. Under supervision, you prepare treatment rooms, fabricate and modify devices, document care, and manage inventory.

You will assist with patient fittings, ensure compliance with safety and regulatory standards, and maintain accurate records. A High School diploma and 1 year in customer-facing roles are required; a valid driver's license is preferred.

Qualifications

• High School Diploma or GED is required.
• 1 year of experience in a customer service or patient-facing role.
• Driver's license and clean driving record required.

Responsibilities

• Assist clinicians in delivering patient care under direct supervision.
• Prepare treatment rooms and patients for procedures.
• Perform fabrication tasks, including making and modifying molds.
• Handle orthotics fitting and alterations for patients.
• Maintain accurate documentation of patient care.
• Coordinate with vendors to order materials.
• Manage shipping, receiving, and inventory of prosthetic and orthotic materials.
• Keep the clinic environment safe and compliant with regulations.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Job description

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Clinical Aide provides direct support to certified clinicians in delivering orthotic and prosthetic patient care services. Under the supervision of a credentialed clinician, this role encompasses patient care preparation, technical fabrication and modification of devices, clinical documentation, and inventory management. The Clinical Aide is responsible for executing assigned treatment tasks with precision and attention to detail while maintaining compliance with all safety and regulatory standards.

Under direct supervision of a certified clinician, the Clinical Aide assists certified and/or licensed practitioners in the delivery of patient care services and performs assigned clinical and administrative tasks.

Your Impact

• Assist certified clinicians in delivering patient care services under direct supervision
• Prepare treatment rooms and patients for clinical procedures
• Perform technical fabrication tasks, including making and modifying molds
• Execute treatment modifications, adjustments, and repairs as directed by the supervising clinician
• Fit and provide soft goods items to patients
• Provide alterations and adjustments to soft goods items as needed
• Provide orthotics fitting services independently
• Assist with selected patient follow-up care under clinician direction
• Complete and maintain accurate, timely documentation of all patient care provided
• Communicate patient information and care outcomes to the supervising clinician
• Ensure all patient procedures comply with clinical protocols and standards

Additional Responsibilities:

• Perform shipping, receiving, and inventory monitoring of prosthetic and orthotic materials
• Contact and coordinate with vendors to order necessary materials and supplies
• Maintain a clean, safe and orderly work environment.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with blood borne and Occupational Safety and Health Administration (OSHA) requirements.

Minimum Qualifications

• High School Diploma or GED required
• 1 year of experience in a customer service or patient facing role
• Preference for allied health professionals (PTA, OTA, Athletic trainer, etc)**

• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

**If the Clinical Assistant holds a recognized license or certification in a related allied health profession (e.g., Physical Therapist/PTA, Occupational Therapist/OTA, Athletic Trainer, etc), they may be supervised under Indirect Supervision.

Additional Success Factors

• Willingness to verify all clinical activities with certified clinical personnel.
• Ability to follow written and verbal directions.
• Hand skills necessary to use laboratory tools safely and effectively.
• Knowledge of biomechanical principles.
• Good interpersonal, oral, and written communication skills for reporting information to patient and staff.
• Effective organizational skills and ability to prioritize and plan for the purpose of meeting deadlines.
• Ability to work effectively as a team member.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Equal Opportunity Employer Veterans/Disability

#ERF-HPO