Clinical Apps Technician

The Ohio State University; Rincon (NM); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Retirement plan options

Health insurance on day one

Paid vacation and sick leave

Public Service Loan Forgiveness

Job summary

The Ohio State University seeks a Clinical Apps Technician to provide telephone-based support for the EMR system, addressing both technical and end-user workflow issues in a patient-centered environment.

You will work with IT infrastructure, technical support, and application teams to troubleshoot Tier 1 and Tier 2 requests, perform system maintenance, document issues, and support ongoing clinical applications availability.

Qualifications

• High school diploma or GED and at least 1 year of relevant work experience in a customer support, healthcare, information technology, or clinical applications support environment.

Responsibilities

• Provide telephone-based technical and application support for the EMR system, addressing both technical and end-user workflow issues.
• Collaborate with IT infrastructure, technical support, and application teams to troubleshoot Tier 1 and Tier 2 issues.
• Perform system maintenance, operational support activities, issue documentation, and other duties to ensure reliability of clinical applications.

Job description

Job Title:

Clinical Apps Technician

Department:

Health System Shared Services | Desk Top Support

Job Description

The Clinical Applications Technician provides telephone-based technical and application support for the electronic medical record (EMR) system, addressing both technical and end-user workflow issues. This role supports a diverse customer base, including medical center staff, patients utilizing application portals, and Community Connect affiliate hospitals.

The position collaborates closely with IT infrastructure, technical support, and application teams, to troubleshoot and resolve Tier 1 and Tier 2 support issues. Additional responsibilities include system maintenance, operational support activities, issue documentation, and other duties as assigned to ensure the reliability and effectiveness of clinical applications.

Minimum Qualifications

High school diploma or GED and one (1) year of relevant work experience in a customer support, healthcare, information technology, or clinical applications support environment.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:

Ackerman Rd, 670 (2433)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.