Clinical Applications Trainer - EEG Contractor

Natus Sensory Inc.; Philadelphia (Philadelphia County); Remote; USD 90,000 - 120,000; Full time

Job summary

Natus Sensory Inc. is seeking a Clinical Applications Specialist (Trainer) to deliver high-quality clinical training and education to customers during and after system installations. The role improves adoption of neurodiagnostic solutions, enhances clinical workflows, and boosts user confidence and patient outcomes.

It requires extensive travel and collaboration with Service, Sales, and Technical teams to ensure successful training, documentation, and compliance with company procedures.

Qualifications

• Bachelor’s degree in a clinical or scientific discipline is required/considered.
• 5 years of relevant clinical experience is required.
• Teaching experience is strongly recommended but not required.

Responsibilities

• Deliver onsite and remote clinical training for new installations, upgrades, and ongoing customer education.
• Provide structured follow-up training to ensure effective adoption post-installation.
• Adapt training approach to different user groups and clinical environments.
• Act as clinical liaison between customers and the Technical Service team.
• Plan and perform smaller neurodiagnostic system installations in line with company standards and customer requirements.
• Provide pre-sale clinical education and product demonstrations as required.
• Complete administrative tasks and maintain accurate CRM records; follow Quality System procedures.

Skills

Communication

Audience adaptation

Relationship building

Time management

Clinical credibility

Education

Bachelor's degree in clinical/scientific field

Equivalent combination of education/certification/clinical experience

Job description

Location: Remote in (Atlanta, GA; Charlotte, NC; Detroit, MI; Philadelphia, PA, or Nashville, TN)

Position Summary

As a Clinical Applications Specialist (Trainer), you are responsible for delivering high-quality clinical training and education to customers during and after system installation.

You enable customers to effectively adopt and optimize the use of our neurodiagnostic solutions, contributing directly to improved clinical workflows, user confidence, and patient outcomes.

This role requires extensive travel and close collaboration with Service, Sales, and Technical teams.

Key Responsibilities

This list is not exhaustive, and other duties may be assigned.

Clinical Training & Customer Education

• Deliver onsite and remote clinical training for new installations, upgrades, and ongoing customer education
• Provide structured follow-up training to ensure effective adoption post-installation
• Adapt training approach to different user groups and clinical environments

Customer Support & Clinical Liaison

• Act as clinical liaison between customers and the Technical Service team
• Proactively identify, address, and elevate customer issues and needs as appropriate

Installation Support

• Plan and perform smaller neurodiagnostic system installations in line with company standards and customer requirements

Pre-Sales & Product Support

• Provide pre-sale clinical education and product demonstrations to prospective customers as required

Documentation and Compliance

• Complete all required administrative tasks and maintain accurate records in the CRM system
• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
• Use only approved documentation in line with company guidelines

Continuous Learning & Contribution to Culture

• Maintain a high level of clinical expertise and keep all required certifications current through continuing education
• Participate in product and internal training to stay current with software and hardware developments
• Support the development and ongoing improvement of training materials
• Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Qualifications & Experience

Certificates, Licenses, Registrations

• Clinical registration and certification in EEG, Polysomnography, or EMG/NCV is required
• Registry in Evoked Potentials or certified in Intraoperative Monitoring a plus but not required

Education and/or Experience

• Bachelor’s degree in a clinical or scientific discipline preferred; equivalent combination of education, certification, and directly relevant clinical experience will be considered.
• 5 years of relevant experience in a clinical setting is required
• Teaching experience is strongly recommended, but not required

Key Competencies

• Communicates complex clinical concepts clearly to different audiences
• Adapts training delivery to customer needs and experience levels
• Builds effective relationships with customers and internal teams
• Plans and manages multiple assignments in parallel
• Demonstrates strong clinical credibility and customer focus

Travel Required: Extensive 75%

Other Requirements

• Must reside within assigned territory, near a major airport
• Must have a valid passport
• Must have valid driver's license and clean driving record
• Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.