Clinical Applications Support Specialist

Arrowhead Pharmaceuticals; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Arrowhead Pharmaceuticals, Inc. is seeking a Clinical Support Analyst to manage its clinical application portfolio, provide day-to-day support, troubleshooting, and training within Information Systems & Informatics.

This onsite role reports to the Senior Manager and requires collaboration across global teams. The ideal candidate has 1–2 years in pharma/biotech, experience with EDC/CTMS tools such as Medidata Rave, and strong communication skills to train end users and maintain regulatory

Qualifications

• Bachelor's degree in IT, science, or related field.
• 1–2 years in pharmaceutical/biotech/CRO environment.
• 1–2 years supporting users with technical issues.

Responsibilities

• Manage day-to-day use cases, new user requests, and issue resolution.
• Respond to incidents with courteous, timely support and training.
• Triage and resolve tickets using incident-management tools (e.g., Freshworks, ServiceNow).
• Create and maintain knowledge articles (SOPs, job aids) for end-user training.
• Prepare and deliver in-person and virtual training sessions.

Skills

Customer service

Technical troubleshooting

Cross-functional collaboration

Clear communication

Regulatory awareness

Education

Bachelor's degree in IT or related field

Tools

Freshworks

ServiceNow

Medidata Rave

Spotfire

Business Objects

J-Review

Job description

Arrowhead Pharmaceuticals, Inc. is seeking a Clinical Support Analyst to manage its clinical application portfolio, provide day-to-day support, troubleshooting, and training within Information Systems & Informatics.

This onsite role reports to the Senior Manager and requires collaboration across global teams. The ideal candidate has 1–2 years in pharma/biotech, experience with EDC/CTMS tools such as Medidata Rave, and strong communication skills to train end users and maintain regulatory