Clinical Applications Specialist I

ZEISS Group; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

ZEISS Group seeks a Clinical Applications Specialist based in Charlotte, NC. This role involves supporting assembly and training on Carl Zeiss instruments, performing troubleshooting, and managing customer relationships.

The ideal candidate has 3-5 years of experience in the ophthalmology industry, strong communication skills, and the ability to travel extensively. Responsibilities include managing training, coordinating with sales teams, and maintaining product knowledge.

Qualifications

• 3-5 years experience in ophthalmology clinic or diagnostic ophthalmology industry.
• Knowledge of visual fields, lensometry, refractometry, and biometry.
• Valid driver's license.

Responsibilities

• Manage on-site and remote trainings within a given territory.
• Communicate with CAS in adjacent territories to coordinate training.
• Prepare and submit documentation accurately and timely.

Skills

Communication skills (written & verbal)

Ability to work with customers

Basic computer skills (Microsoft Office)

Job description

Location

This position covers portions of VA, W. VA, KY, TN, NC, SC. Best area to be located is central NC.

Role Summary

The Clinical Applications Specialist (CAS) supports assembly of Carl Zeiss instruments and peripheral devices, performs basic equipment troubleshooting, trains technicians and/or doctors on instrument operation, and communicates basic equipment maintenance procedures professionally.

Responsibilities

• Manage on-site and remote trainings within a given territory, independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
• Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of "border" customers.
• Possess knowledge of the diagnostic ophthalmic industry.
• Serve as the customer’s liaison to Carl Zeiss liaison on administrative and technical/clinical issues.
• Converse regularly with Regional Sales Managers & Field Service Engineers regarding customer satisfaction or training issues to build relationships.
• Begin process of learning to identify & communicate sales leads.
• Prepare and submit applicable documentation (expense reports, product training checklists) complete, accurate & timely.
• Maintain & continually update knowledge on all appropriate Carl Zeiss products.
• Adhere to "CAS Responsibility" document.
• Other duties may include setup and instruction on Carl Zeiss equipment at conventions and/or seminars.
• Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law.

Qualifications

• At least 3-5 years experience in an ophthalmology clinic setting or the diagnostic ophthalmology industry, or comparable experience.
• Knowledge of visual fields, lensometry, refractometry, and biometry and/or fundus photography; knowledge of laser scanning technology helpful.
• Good communication skills (written & verbal) and ability to work with customers in challenging situations.
• Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
• Basic computer skills & software (Microsoft Office – Word, Excel).
• Ability to travel overnight and work occasional weekends.
• Well organized and capable of working independently with minimal supervision.
• Valid driver’s license.

Special Demands

• Must be able to lift up to 70 pounds.
• Extensive travel by automobile and air, with some overnight travel. Job requires long distance automobile travel with frequent bending and kneeling. Requires an average of 4 hours driving per day and 2 customer visits per day.
• Must conduct oneself in accordance with standards of professional business protocol, routinely meet basic job performance criteria and present as well groomed and attired.
• This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Equal Employment Opportunity Statement

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).