Clinical Applications Specialist: EHR/EMR & PxP Expert

Planned Parenthood of Greater Texas, Inc.; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Planned Parenthood of Greater Texas, Inc. is seeking a Clinical Applications Specialist to support the implementation, configuration, and use of NextGen EPM/EHR, PxP, and LUMA health. The role involves IT collaboration with Health Services, IT, and Risk Management to tailor applications to clinical needs and ensure compliance.

The position may be based in Dallas or Austin, with duties including testing, training, audits, and end-user support across EMR and practice management systems.

Qualifications

• High School diploma or equivalent with 5 years of related healthcare IT/EMR experience.
• Associate's degree with 3 years related experience.
• Bachelor's degree with 1 year related experience.
• Direct experience in healthcare EMR management and/or IT application product management supporting electronic records.
• NextGen EPM and EHR experience preferred.
• Experience with Windows technical support, troubleshooting and helpdesk support is a plus.

Responsibilities

• Conducts system testing, training development, application integration planning, and onsite support.
• Maintains the EMR File Maintenance to utilize the system effectively, evaluates reporting tool capabilities and creates reports as needed.
• Performs daily and monthly audits to maintain data integrity.
• Provides technical support to health center staff on EMR, EPM, and LUMA health issues.
• Answers, evaluates, and prioritizes user requests for assistance, escalating as needed.
• Responds to Help Desk requests related to EMR and ancillary applications, e.g., password resets and interface issues.
• Works with staff to accomplish organizational goals and updates forms in EMR and LUMA Health per Medical Standards.
• Logs and tracks requests using help desk software and maintains documentation.
• Produces timely statistical reports for management, PPFA, and regulatory agencies.

Skills

Analytical skills

Customer service

Problem-solving

Team collaboration

Adaptability

Education

High School diploma or equivalent + 5 years of related experience

Associate’s degree + 3 years related experience

Bachelor’s degree + 1 year related experience

NextGen EPM and EHR Certification preferred

Healthcare IT certification preferred

Tools

Windows OS

Helpdesk software

EMR/PM interfaces

Job description

Planned Parenthood of Greater Texas, Inc. is seeking a Clinical Applications Specialist to support the implementation, configuration, and use of NextGen EPM/EHR, PxP, and LUMA health. The role involves IT collaboration with Health Services, IT, and Risk Management to tailor applications to clinical needs and ensure compliance.

The position may be based in Dallas or Austin, with duties including testing, training, audits, and end-user support across EMR and practice management systems.