Clinical Applications Specialist

Drägerwerk AG & Co. KGaA; Memphis (TN); Remote; Confidential; Full time

Job summary

Join a forward-thinking company dedicated to improving lives through technology. As a Clinical Applications Specialist, you will play a pivotal role in training and supporting healthcare professionals in using advanced medical devices. This remote position allows you to build strong relationships with customers while working closely with sales teams to ensure satisfaction and success. Your expertise in clinical education and acute care will be invaluable as you conduct training sessions and provide ongoing support. If you are passionate about making a difference in the healthcare field and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Comprehensive Medical Coverage

Dental & Vision Coverage

Paid Time Off (4+ weeks)

Tuition Reimbursement

401k Match

Wellness Programs

Life Insurance

Free Parking

Onsite Gym with Instructors

Full-Service Cafeteria

Qualifications

• 5+ years of acute care experience required, preferably in Critical Care.
• Licensed as an RRT and previous clinical educator experience preferred.

Responsibilities

• Provide clinical user training and support for customers.
• Develop strong customer relationships and assist in sales strategies.
• Conduct advanced clinical education and coordinate with sales teams.

Skills

Acute Care Experience

Clinical Education

Presentation Skills

Communication Skills

Ability to Read and Interpret Documents

Education

AS/BS/BSN Degree

Equivalent Combination of Experience and Training

Tools

Microsoft Office Suite

Job description

The Job Responsibilities

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

The Clinical Applications Specialist is a remote position that must be based in the territoryit covers: AR, MS, AL, LA, TN.

Responsible for providing clinical user training and clinical support to customers for pre-sale clinical evaluations and post-sale clinical implementations. This position is an integral part of our sales process and customer satisfaction focus. Clinical applications specialists are expected to develop strong customer relationships in their assigned regional coverage areas and work cooperatively with their assigned sales and sales management personnel in the development and execution of sales and account strategies.

• Provides product and clinical education to customers for assigned modality.
• Develops and provides customer appropriate clinical in-servicing for purchased devices to meet clinical needs.
• Conducts advanced clinical education including accredited classes for CEU/CRCE credits and Train-the-Trainer courses.
• Coordinates with customer, project manager, service and sales concerning product training and clinical implementation
• Provides clinical support, educational resources, troubleshoots, observes and communicates with customers and colleagues to ensure proper use of equipment and applications.
• Provides documentation of the clinical support process.
• Develops and maintains positive customer relationships to ensure customer satisfaction
• Provides product and clinical education to potential clinical users during demonstrations and clinical evaluations
• Consults with Sales Team to understand the goals of demonstration/clinical evaluation
• Provides clinical/product support and training during the defined time frameof demonstration/clinical evaluation. Addresses clinical features, benefits and inquiries for all levels of hospital personnel
• Provides documentation of the clinical evaluation
• Provides timely, effective follow-up and response to customer generated clinical questions
• Promotes Draeger Medical Education / Training to customers and sales team members.
• Presents, promotes and assists in the sale of Draeger Medical Complementary Products during pre-sale / post-sale customer visits.
• Participates in state / national trade / symposiums as required and as schedule permits.

Completes job related administrative tasks in accordance with company policies and guidelines including the following:

• Expense report
• Timecard and e-time
• Scheduling Calendar
• Documentation as required or requested by sales / clinical management

Performs other duties as needed and assigned.

Your Qualifications

Education:

AS/BS/BSN degree or the equivalent combination of experience and training.

Related Experience:

• 5+ years of acute care experience (i.e. Critical Care ventilation)
• Licensed as an RRT
• Previous experience as clinical educator and/or related experience in mentoring, content delivery or presentation skills strongly preferred
• Valid Drivers License

Special Competencies or Certifications:

• Ability to read and interpret documents such as safety rules, operation and clinical instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or organizational employees
• Proficiency in Microsoft Office Suite
• Knowledge of adult learning methods and/or educational program development strongly preferred
• Familiarity with the hospital/clinical environment, equipment treatment methods, personnel roles and organizational issues
• Able to travel up to 80% of work related time including overnights and occasional weekends

The Dräger Workplace

Benefits

Dräger is responsible for life. The lives of our employees are especially important to us, therefore, Dräger believes in fostering a culture that places the focus on employee health & wellbeing, both in the office and at home. We offer a generous benefits package that includes, comprehensive medical, dental & vision coverage, paid time off starting at 4+ weeks per year, tuition reimbursement, 401k match, wellness and employee support programs, life insurance and more. Dräger also offers localized perks such as free parking and onsite gym with fitness instructors and classes, full-service cafeteria, and game room at select locations.

Who we are

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger’s exceptional portfolio of products and solutions.

EEO is the Law

Draeger is an Equal Opportunity Employer. To learn more: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)