Clinical Applications Specialist

ScImage; Los Altos (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

ScImage seeks an Applications/Enterprise Solutions Specialist in California to coordinate and conduct applications training for PACS administrators and end users. You will provide sales support and assist in implementing ScImage software at client facilities.

The role requires deep knowledge of PICOM365, DICOM/HL7 integration, and strong communication with physicians, technicians, and IT staff. Expect frequent travel up to 75% and hands-on troubleshooting with customer teams.

Qualifications

• 5+ years of experience in Radiology, Cardiovascular, or Vascular, or 2+ years supporting clinical imaging software within a hospital environment.
• Previous vascular ultrasound experience is preferred.
• Familiarity with HL7, DICOM, HIS, RIS, EMR, PACS, etc.
• Over one year as a trainer or analyst for clinical imaging software preferred.
• Strong background or desire to learn all medical imaging workflows.

Responsibilities

• Coordinate and conduct applications training for Physicians, Technicians and PACS administrators.
• Provide sales support along with assisting in the implementation of ScImage software at a client’s facility.
• Develop and maintain knowledge of ScImage software, integration, and implementation.
• Monitor, evaluate and record training activities and software effectiveness.
• Organize and maintain report templates, training procedure manuals, quick reference guides, and course materials.
• Assist in data flow and workflow analysis including DICOM/HL7 design and implementation.
• Troubleshoot issues with customer and internal support teams.

Skills

Training delivery

Customer relationship

Clinical imaging workflow

Vascular ultrasound knowledge

Radiology systems

Education

B.S. in Medical Imaging / Imaging Informatics / IT

CIIP

A.S. in clinical field

Tools

SQL Server

Windows Server

Microsoft Office

DICOM/HL7 familiarity

Job description

Position Summary

The Applications/Enterprise Solutions Specialist is responsible for coordinating and conducting applications training to end users, including PACS administrators. Provide sales support along with assisting in the implementation of ScImage software at a client’s facility.

Duties and Responsibilities

include but are not limited to the following:

• Develop and maintain a working knowledge of the ScImage software, integration, and implementation.


• Understand the core features of PICOM365 and its ability to be customized for customer needs.


• Conduct applications training for Physicians, Technicians and PACS administrators.


• Monitor, evaluate and record training activities and Software effectiveness.


• Organize and maintain report templates, training procedure manuals, quick reference guides, and course materials to effectively train end users.


• Support ScImage Project Management in all new installations. To include but not limited to: data flow and workflow analysis to include DICOM/HL7 design and implementation.


• Perform routine service, preventative maintenance and modifications of software and equipment at customer sites with minimal supervision.


• Work with customer and internal support to help troubleshoot issues as they arise.


• Works effectively and efficiently to resolve customer related tickets.


• Establish and maintain proper business relationships with customers and peers.


• Prepare and complete the required reports and documents (i.e. Field Maintenance Reports, Teamwork completed tasks, etc.) in a timely manner.


• Update customer information in appropriate locations. (i.e. CSP, SciWiki, etc.)


• During the pre-sales process, you may be involved in the development for the overall design of the solution.


• Operate in a manner consistent with company policies.


• Maintains appropriate databases and history files.


• Participates in the analysis of product performance issues.


• Actively engage and contribute to product development and improvement.


• Effectiveness of efforts to analyze and resolve complex technical issues.


• Work with Sales when required to perform remote or onsite demos.


• Assist in training new Application/Enterprise Solutions Specialist when needed.

Working Conditions

• Ability to operate independently under diverse work situations with a high degree of complexity.


• Frequent exposure to hospital environment.

Minimum Qualifications

• 5+ years of experience in Radiology, Cardiovascular, or Vascular. (Ultrasound and/or Cardiac Cath Lab experience a plus) OR 2+ years of experience supporting or implementing clinical imaging software within a hospital environment.


• Previous Vascular ultrasound experience is preferred.


• Familiarity with HL7, DICOM, HIS, RIS, EMR, PACS, etc.


• Over one year as a trainer or analyst for clinical imaging software preferred.


• Strong background or desire to learn all medical imaging workflows


• Strong background in PACS implementation


• Outstanding oral and written communication skills


• Professional attitude with strong customer relationship skills


• Working knowledge of Windows 10, Windows Server, SQL Server, and Microsoft Office Applications


• Must have good analytical and problem-solving skills


• Must have the ability to work effectively in high-pressure environments


• Must be able to work both independently and in an established team setting


• Frequent travel required up to 75% of the time.


• Valid driver's license and acceptable driving record

Education

• B.S. in Medical Imaging / Imaging Informatics / IT and CIIP & A.S. in clinical field preferred.