Clinical Applications Analyst 2, Population Health & Tapestry

Stanford Health Care; California; Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

Stanford Health Care is seeking an Application Analyst to apply functional and systems expertise in value-based care, configuring, testing, and supporting Epic and non-Epic systems to improve quality and reduce costs.

You will work with teams across IT to optimize workflows, participate in upgrades, and mentor junior staff while ensuring compliant processes and patient safety.

Qualifications

• Bachelor’s degree in information technology, computer science, business administration, health information management or related field.
• 2+ years of progressively responsible related experience.
• Knowledge of Epic software and clinical/healthcare IT systems.

Responsabilités

• Provide tier-2 support of application incidents with 24/7 on-call coverage as required.
• Analyze incidents and assist junior team members to resolve items and enhancements.
• Monitor production applications daily to ensure reliability and performance.
• Coordinate with Infrastructure, Reporting, and Help Desk teams for incident resolution.
• Lead small to mid-sized software upgrade initiatives or workflow enhancements.

Connaissances

Mid-level MS Office

Diagnose problems

Learn new skills

Collaborate

Communication

Formation

Bachelor's Degree in IT / CS / Health IT or related field

Outils

Epic modules

Stanson

Cotiviti

VBPM

Description du poste

1.0 FTE Full time Day - 08 Hour R2659554 Hybrid 108480040 TDS Population Health Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

"This Application Analyst position will apply functional and systems expertise in value-based care to configure, test, and support solutions that increase quality, reduce medical expense, and improve the managed-member experience. The role will require understanding of Epic payer and population health modules including, but not limited to, Tapestry, Healthy Planet, Compass Rose, and VBPM. In addition to Epic skills, the Application Analyst will configure, deploy, and support non-Epic systems including but not limited to Stanson, Cotiviti, and other third-party systems."

This is a Stanford Health Care job.

A Brief Overview

The Clinical Systems Analyst II supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a good understanding of Epic modules, ancillary systems, and health system operations.

Locations

Stanford Health Care

What You Will Do

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Perform daily monitoring of applications in production use
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Modify tables/master files, make additions and changes under the direction of senior team members
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
• Work with and mentor junior staff members to document workflows
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
• Participate in team and cross-team meetings and maintain appropriate meeting records

Education Qualifications

• Bachelor's Degree BACHELOR’S DEGREE IN INFORMATION TECHNOLOGY, COMPUTER SCIENCE, BUSINESS ADMINISTRATION, MANAGEMENT SYSTEMS, ELECTRONICS TECHNOLOGY, COMPUTER ENGINEERING, HEALTH INFORMATION MANAGEMENT OR A DIRECTLY-RELATED FIELD FROM AN ACCREDITED COLLEGE OR UNIVERSITY. Required

Experience Qualifications

• 2 or more years of progressively responsible and directly related work experience Required

Required Knowledge, Skills And Abilities

• Mid-level Microsoft Office skills
• Ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Ability to analyze data, draw conclusions and interpret results
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting

Licenses and Certifications

• EPICC - EPIC Certification preferred

Physical Demands and Work Conditions

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs