Clinical Application Specialist - Dallas, TX

Arkray Group; Plano (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid Time Off

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Job summary

ARKRAY is seeking an experienced Clinical Application Specialist to provide technical and sales support for clinical laboratory products in Plano, TX. You will deliver operator training at customer facilities, assist with instrument implementation, and support the sales team.

The role requires a BA/BS in a healthcare field, with Medical Laboratory Science certification preferred, and at least 3 years in a clinical lab.

Qualifications

• BA/BS degree in a healthcare related field; Medical Laboratory Science strongly preferred with current certification.
• 3 years’ experience in a clinical laboratory; field experience preferred.

Responsibilities

• Facilitate onsite customer training of new equipment.
• Assist customers with instrument implementation and verification studies.
• Analyze verification data and present results to customers.
• Provide pre- and post-sale technical support and product demonstrations.
• Ensure instrument implementations meet timelines, budgets, and customer satisfaction goals.
• Document activities per ARKRAY policies and procedures.
• Maintain strong relationships with customers and internal teams.

Skills

Flow cytometry

Hematology

Urinalysis

MS Office Suite

CRM

EP Evaluator

Communication skills

Self-starter

Education

Bachelor of Science or equivalent

Medical Laboratory Science certification

Tools

CRM

EP Evaluator

MS Office

Job description

Job Details: Level: Experienced • Job Location: Plano, TX 75024 • Position Type: Full Time • Education Level: 4 Year Degree • Travel Percentage: Up to 50% • Job Shift: Day • Job Category: Biotech

Summary

The Clinical Application Specialist is responsible for providing technical and sales support for ARKRAY clinical laboratory products. Technical support includes delivering operator training at customer facilities, providing on‑site instrument implementation assistance, technical liaison, and support sales team efforts.

Duties and Responsibilities

• Facilitate onsite customer training of new equipment.
• Effectively manage instrument implementation projects; assist customers to perform instrument verification studies. Analyze verification study data and prepare statistical reports. Present verification data to the customer.
• Complete required documentation according to policies and procedures.
• Work with internal resources and the customer to resolve technical issues, including escalating complaints to Technical Support and providing required data and activities following ARKRAY’s escalation and complaint handling procedures.
• Provide pre and post‑sale technical support as needed, including product demonstrations.
• Ensure new instrument implementations are completed to meet timeline, budget, and customer satisfaction goals.
• Maintain customer satisfaction.
• Understand organizational goals and execute strategy with defined action plans.
• Demonstrate effective working relationships with external and internal customers.

Qualifications – Minimum Job Requirements

• BA/BS degree in a healthcare related field; Medical Laboratory Science strongly preferred with current certification.
• 3 years’ experience in a clinical laboratory; field experience preferred.

Skills and Knowledge

• Strong technical background in flow cytometry, hematology, or urinalysis preferred.
• Knowledge of laboratory regulations.
• Self‑starter with the ability to work independently in an unstructured environment.
• Effective communication skills, both written and verbal.
• Strong computer skills and knowledge of MS Office Suite, Service Based Software, CRM, and EP Evaluator.
• Extensive travel in the United States; must reside near a major airport.

Benefits

ARKRAY offers a generous benefits package including Medical, Dental, Vision, 401(k) with company match, Paid Time Off, HSA, and FSA options.

ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities.