Clinical Application Consultant - On-site Medical Tech

Brainlab; Phoenix (AZ); On-site; USD 83,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

401k match

Job summary

Brainlab is seeking a candidate to conduct on-site clinical evaluations and provide hands-on guidance to physicians and OR staff on image-guided surgery products. You will lead installations, educate hospital personnel, and work with the Account Manager to identify opportunities and drive service revenue.

The role requires a Biomedical Engineering or related degree with at least 6 months in healthcare tech support, and involves significant regional travel to customer sites.

Qualifications

• Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Biomedical Innovation, Bioengineering, Clinical Engineering, or Nursing.
• 6 months experience in a technical support role for a healthcare company or provider.

Responsibilities

• Conduct on-site clinical evaluations to demonstrate the use of products and services to increase the frequency and quality of image-guided surgery (IGS) product usage.
• Provide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS efficiency and usage.
• Lead installations and establish functionality at new and existing customer sites; educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
• Regularly strategize with the Account Manager in your region to evaluate customer opportunities and open sales projects
• Resolve product issues through detailed analysis and utilization of engineering expertise
• Promote surgery products and services to surgeons at trade shows.
• 50% regional travel.

Education

Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Biomedical Innovation, Bioengineering, Clinical Engineering, or Nursing

Job description

Brainlab is seeking a candidate to conduct on-site clinical evaluations and provide hands-on guidance to physicians and OR staff on image-guided surgery products. You will lead installations, educate hospital personnel, and work with the Account Manager to identify opportunities and drive service revenue.

The role requires a Biomedical Engineering or related degree with at least 6 months in healthcare tech support, and involves significant regional travel to customer sites.