Clinical and Quality Assurance Specialist

Grace-Management,-Inc.; Scottsdale (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Grace Management, Inc. seeks a Clinical and Quality Assurance Specialist to support multi-state resident care and regulatory compliance across assisted living and memory care communities. This role may direct clinical programs or serve as interim Wellness Director during absences.

You will train Wellness Directors, monitor documentation, and ensure outcomes meet standards while coordinating with operations and wellness teams. Travel is required.

Qualifications

• Active RN or LPN license in good standing; RN preferred.
• Compact multistate license required or able to obtain within 60 days.
• Must be able to travel regularly and overnight.
• Strong communication and interpersonal skills with residents and families.
• Experience with clinical operations and regulatory compliance is preferred.
• Knowledge of Grace Management clinical systems is a plus.

Responsibilities

• Support delivery of care to residents across assisted living/mmemory care.
• Coordinate with residents, families, and leadership on care levels.
• Monitor regulatory timeframes for evaluations and service plans.
• Review survey readiness and ensure compliance with state regs.
• Conduct mock surveys and audit clinical documentation.
• Assist with training Wellness Directors and staff onboarding.
• Plan associate training and in-service programs.
• Oversee clinical operations and collaborate with field teams.
• Ensure care meets or exceeds operational standards and regs.

Skills

LPN license

RN license

Compact multistate license

Communication skills

Leadership

Travel willingness

EMR proficiency

Microsoft Office

Interpersonal skills

Time management

Tools

Electronic Medical Records

Microsoft Office

Job description

Clinical and Quality Assurance Specialist

This role requires weekly travel, 10 days on - 4 days off

About Grace Management, Inc.

Grace Management, Inc. is a national leader in senior living, managing communities across the country that offer independent living, assisted living, and memory care. We're proud to foster a people-centered culture rooted in compassion, connection, and service. At Grace, you're more than an employee - you're part of a team dedicated to making a meaningful difference in the lives of residents and their families every day.

Why Grace Management?

Our tagline says it all: It's not like home. It is home. We're a mission-driven company dedicated to creating meaningful experiences for residents, families, and team members - and we're looking for someone who can help bring that story to life in a bold and innovative way. We believe the quality of our communities starts with the people who support them, which is why we're committed to help nurture a strong sense of belonging and professional growth.

Summary of Duties of the Clinical and Quality Assurance Specialist

The primary responsibility of the Clinical and Quality Assurance Specialist is to support communities in their efforts to implement and execute company-wide strategy for resident care, clinical service delivery, and clinical regulatory compliance in Assisted Living and Memory Care communities across multiple states. May direct the Assisted Living and/or Memory Care Clinical program or may serve as an interim Wellness Director during an extended absence of a community Wellness Director. Will support the training and development of new Wellness Directors and Village Program Nurse Managers. Ensures clinical excellence as the standard, where outcomes and accountability are paramount. Must desire to work with seniors.

Essential Functions of the Clinical and Quality Assurance Specialist

• Supports the delivery of care for assisted living/memory care residents to ensure that emotional, physical, psychological, and safety needs are met through all program services and activities.
• Work with residents, families, and community leadership to ensure that residents are at appropriate levels of care.
• Monitor documentation systems to ensure that all regulatory timeframes for review of evaluation and service plans are met and that resident needs are met.
• Review and monitor survey readiness binder and verify that the community complies to meet the state’s regulatory requirements.
• Complete mock surveys and inspect clinical documentation and records as requested.
• Conduct evaluations of potential residents for assisted living/memory care level of care.
• Assist with training and onboarding of new Wellness Directors and community team members as requested.
• Plan and schedule associate training programs and in-services for the assisted living/memory care associates as indicated.
• Assist with the oversight of clinical operations of communities.
• Work closely with the operations and wellness associates within the communities.
• Ensure care provided to residents meets and/or exceeds operational standards and follows state and federal regulations.
• Demonstrates an appreciation of the heritage, values, and wisdom of the residents, and an understanding of the aging process.

Non-Essential Functions

• Collaborates with associates in other departments to assure necessary care and services are provided.
• Participates in projects or committees as assigned.
• Performs other duties as requested.

Knowledge, Skills, Abilities, and Experience

• Must possess a current, unencumbered active license to practice as an LPN or RN. The preferred candidate will be an RN due to some state nursing requirements, but LPN's will certainly be considered.
• Must possess or be willing to obtain within 60 days of employment a compact multistate license.
• Candidate must be willing to work a 10 day/4 day off or 5 day/2 day off schedule based upon the assignment.
• Must maintain valid continuing education credits as required by the state of licensure.
• Valid Driver's License and a driving record that meets the requirements of our insurance carrier.
• Ability to accomplish goals and tasks by motivating others.
• Must have computer proficiency with electronic medical records, Microsoft Office, and the ability to learn new applications.
• Solid ability to interact and build relationships.
• Excellent communication and customer service skills.
• Demonstrate competence in oral and written communication.
• Must be organized, attentive to detail, and possess a positive, friendly, and professional demeanor.
• Must possess a high degree of interpersonal skills and capability of relating to a variety of people and personalities. Considerable initiative, judgment, and leadership skill are also required.
• Must possess strong organizational and time-management skills.
• Must be flexible with changing priorities and able to communicate in a diplomatic and professional manner.
• Must be able to travel regularly and overnight.
• Be in good physical health and free of communicable diseases.
• Lifting, bending, and pushing medication cart about residence is required. Must be able to lift 40 pounds.
• Pre-employment background check and drug screen required.
• Knowledge of Grace Management clinical systems is preferred, but not required to be a candidate for this position.

There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.