Clinical and Liaison Office Specialist

Pediatric Home Service; City of Pewaukee (WI); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player in pediatric home health care is seeking a Clinical and Liaison Office Specialist who will play a pivotal role in ensuring children receive the best care in their homes. This position involves collaborating with medical teams, providing essential equipment setup, and educating caregivers. With a commitment to quality and compassion, this role offers a rewarding opportunity to make a significant impact on the lives of medically fragile children. Join a supportive environment that values teamwork and professional growth while helping families thrive in their communities.

Benefits

Holiday Pay

Paid Time Off

Health and Dental insurance

Short & Long-Term Disability

Life Insurance

401K with match

Educational benefits

Qualifications

• Experience in durable medical equipment intake and setup.
• Two-year degree in a healthcare-related field preferred.

Responsibilities

• Act as a liaison between hospital staff and the care team.
• Prepare and set up medical equipment for patients at home.
• Conduct follow-up visits and home assessments as needed.

Skills

Durable medical equipment (DME) intake experience

Ability to use navigation system

Communication skills

Education

Two-year degree in healthcare related field

Tools

Brightree EHR

Job description

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position: Clinical and Liaison Office Specialist
• Location: Hybrid- 50% at our Milluwake office and 50% at Children's Wisconsin (Milwaukee)
  • Must be willing to travel
• Hours: 8am-5pm & on call hours

THE POSITION:

Collaborates with the Children’s of Wisconsin Liaison Office (CHW LO) Program as the face of PHS in addition to supporting referring providers and customers with delivery, education, and routine follow up related to low tech respiratory durable medical equipment/supplies and enteral equipment/supplies.

Monitors referrals and supports intake process through setup and initial patient admission to PHS from referring facility (CHW LO Program).

Acts as a liaison between hospital staff, PHS, and others on patients care team to support hospital discharge (CHW LO Program).

Coordinates intakes from Admissions to Clinical to ensure service setup is completed as specified by the referring provider and/or family.

Prepares, delivers and sets up low tech/enteral durable medical equipment, oxygen and/or supplies to patients at the site of care selected by the referral and/or family preference.

Provides education to caregivers; follows up according to PHS policy and patient care plan to ensure safe, effective use of equipment and supplies.

Conducts Home Environmental Assessments per PHS policy.

Completes follow-up visits for low tech respiratory and enteral patients per PHS policy, reporting potentially unsafe conditions to family, leader and referring provider as needed.

Assists patients in resolving equipment and/or supply related problems.

Exchanges equipment due for maintenance or deemed to be malfunctioning.

Sets up and picks up diagnostic studies and ensures delivery to appropriate physician.

Responds to emergency calls (during open office hours or after hours/on-call) with backup support provided by clinicians and leadership.

Completes timely communication and documentation per PHS policy.

REQUIREMENTS:

• Durable medical equipment (DME) intake experience
• Must have a valid driver’s license.
• Two-year degree, preferably in healthcare related field.
• Ability to use navigation system and follow maps.
• Experience in Brightree EHR a plus!

THE COMPANY:

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

THE BENEFITS:

• Holiday Pay
• Paid Time Off
• Health and Dental insurance
• Short & Long-Term Disability and Life Insurance
• 401K with match & educational benefits

Interested candidates should apply online at, please include cover letter & resume along with salary requirements in your application.

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123