Clinical Administrative Specialist

ICES: Data, Discovery, Better Health; Northern (KY); Hybrid; USD 28,000 - 41,000; Part time

Job summary

Only-Connect is seeking a Clinical Administrative Specialist to join our remote team in a part-time role with the potential to transition to full-time. You will support eligibility verification, onboarding, billing, and data management for mental health services.

Working remotely, you will collaborate with clinicians, clients, and insurers, using Therapynotes EHR and Excel to ensure accurate records, timely sessions, and compliant billing.

Qualifications

• Familiarity with account settlements and effective follow-up procedures.
• Strong Proficiency in Microsoft Excel.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
• Ability to operate effectively as part of a team, stepping in when needed to support team members.
• Reliable high-speed internet connection and good phone reception are mandatory.
• Excellent interpersonal communication skills, demonstrating the ability to interact warmly and efficiently with team members, clinicians, and clients.
• Must be available to work one weeknight evening twice a month from 10 pm-12 am EST, as well as two hours on weekends (Saturdays 11 am-12 pm or Sundays 5-7pm).

Responsibilities

• Verify client eligibility for mental health services, testing and psychiatric care.
• Manage the onboarding process for new client accounts from first referral contact through intake.
• Confirm sessions daily with clinicians, follow up to confirm progress notes, communicate with clients about changes in benefits, outstanding charges and resolving any deductible and/or benefit discrepancies.
• Track daily clinician productivity, and check that against biweekly clinician and clearing house invoicing.
• Maintain meticulous and organized records of all billing activities.
• Demonstrate proficiency in Microsoft Excel for data management and analysis.
• Have an understanding of mental health CPT codes or demonstrate quick ability to learn and synthesize that information.
• Utilize Therapynotes EHR for billing and documentation purposes, with the flexibility and willingness to learn other EHR systems as needed.
• Communicate effectively and professionally with insurance companies, clients (when necessary), and internal team members.
• Work independently and effectively under pressure to meet deadlines.

Skills

Microsoft Excel

Interpersonal communication

Time management

Attention to detail

Remote work

Tools

Therapynotes EHR

Job description

Job Description: Clinical Administrative Specialist, Fully Remote

Only-Connect is a growing and innovative mental health company dedicated to providing high-quality, insurance driven care via our telehealth platforms. We are seeking a highly organized, detail-oriented, and experienced Clinical Administrative Specialist to join our team on a part-time basis with the opportunity to transition to full-time. This is a fully remote position offering flexibility and the chance to contribute significantly to our mission of accessible mental healthcare.

Responsibilities:

• Verify client eligibility for mental health services, testing and psychiatric care
• Manage the onboarding process for new client accounts from first referral contact through intake.
• Confirm sessions daily with clinicians, follow up to confirm progress notes, communicate with clients about changes in benefits, outstanding charges and resolving any deductible and/or benefit discrepancies.
• Track daily clinician productivity, and check that against biweekly clinician and clearing house invoicing.
• Maintain meticulous and organized records of all billing activities.
• Demonstrate proficiency in Microsoft Excel for data management and analysis.
• Have an understanding of mental health CPT codes or demonstrate quick ability to learn and synthesize that information
• Utilize Therapynotes EHR for billing and documentation purposes, with the flexibility and willingness to learn other EHR systems as needed.
• Communicate effectively and professionally with insurance companies, clients (when necessary), and internal team members.
• Work independently and effectively under pressure to meet deadlines.

Qualifications:

• Familiarity with account settlements and effective follow-up procedures.
• Strong Proficiency in Microsoft Excel
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
• Ability to operate effectively as part of a team, stepping in when needed to support team members
• Reliable high-speed internet connection and good phone reception are mandatory.
• Excellent interpersonal communication skills, demonstrating the ability to interact warmly and efficiently with team members, clinicians, and clients
• Must be available to work one weeknight evening twice a month from 10 pm-12 am EST, as well as two hours on weekends (Saturdays 11 am-12 pm or Sundays 5-7pm)

Compensation and Benefits:

• Competitive hourly rate, commensurate with experience.
• Part-time position starting at 20 hours/week, building to 30-40 hours/week
• $20-30/hour, commensurate with experience
• Fully remote work environment offering flexibility and work-life balance.
• 1099 Independent Contract position
• Opportunity to be part of a supportive and growing team dedicated to improving access to mental healthcare.