Clinical Administrative Coordinator - Pulmonary Clinic - Boston

Tufts Medical Center; Boston, Evanston Township (MA, IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an entry-level administrative support professional to enhance clinic operations and patient experience. This role involves scheduling patient appointments, assisting with workflow, and maintaining high levels of customer service. Ideal candidates will have a high school diploma and some experience in customer support. The position offers a dynamic work environment where you can grow your skills while contributing to vital healthcare operations. If you're looking to start your career in a supportive and engaging setting, this opportunity is perfect for you.

Qualifications

• Entry-level position requiring minimal prior knowledge or experience.
• Bilingual abilities are preferred for better patient interaction.

Responsibilities

• Schedule patient appointments and assist with workflow operations.
• Answer phones, triage calls, and greet patients.
• Assist with revenue cycle tasks like registration and insurance verification.

Skills

Good communication skills

Computer literacy

Interpersonal skills

Organizational skills

Knowledge of third-party billing

Education

High School diploma or equivalent

Tools

MS Office

Scheduling apps

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization to achieve operational goals. It involves performing clinical administration duties such as long-term strategic planning, determining strategic issues and opportunities, prioritizing and tracking investments, allocating resources, and making decisions related to practice growth. The role supports daily business activities in a hands-on environment, primarily delivering support services under supervision. It is an entry-level position requiring minimal prior knowledge or experience, with routine work following standard procedures.

Job Overview

Under general supervision, this position supports clinic or office activities and provides administrative support to clinical providers. It assists with workflow operations, document and file maintenance, and project tasks. The role maintains high customer service levels through frequent patient interactions and plays an important role in revenue cycle processes, clinic operations, and patient experience.

Job Description

Preferred Qualifications:

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual abilities.

Duties and Responsibilities

The following are general duties and responsibilities; other duties may be assigned:

1. Schedule patient appointments, including follow-ups, testing, labs, and surgeries.
2. Assist with scheduling template creation and modifications.
3. Answer phones, triage calls, respond to patient requests, and take messages.
4. Greet and check-in patients, verify demographic and insurance info.
5. Assist with revenue cycle tasks like registration, referrals, and insurance verification.
6. Collect copayments.
7. Prepare medical records and load information into EMR.
8. Monitor patient flow and communicate delays.
9. Assist with billing and reconciliation.
10. Perform general office tasks: faxing, filing, mailing, and supplies management.
11. Support department physicians with clerical tasks.
12. Participate in performance improvement projects.

Physical Requirements

• Frequent sitting, occasional standing, lifting 10-15 lbs.
• Exposure to dust and office discomforts.
• Manual dexterity for computer work.
• Visual and auditory ability to read reports and hear instructions.
• Some exposure to hazardous materials.

Skills & Abilities

• Good communication skills, both oral and written.
• Computer literacy, including email, MS Office, scheduling apps.
• Interpersonal and organizational skills.
• Ability to handle multiple projects and prioritize.
• Flexibility in assignments.
• Knowledge of third-party billing.
• Ability to maintain confidentiality of medical information.