Clinical Account Representative, CardioMEMS - Long Island, NY

Abbott; New York (NY); On-site; USD 68,000 - 136,000; Full time

Job summary

Abbott Laboratories is seeking a Clinical Account Representative to grow CardioMEMS adoption across high-volume accounts, optimize workflows, and deliver education and technical support to clinicians and staff.

You will manage relationships with physicians, APPs, HF clinics, and administrators, conduct quarterly reviews, and support workflow improvements to enhance patient care and program performance.

Qualifications

• Bachelor’s degree in business, life sciences, engineering, or related field.
• 2–4 years in medical device or healthcare sales (inside or field).
• Experience with CRM, Excel/analytics, and PowerPoint; strong presentation skills.

Responsibilities

• Serve as primary contact for high-volume accounts and drive onboarding.
• Meet sales and utilization targets within assigned accounts.
• Deliver product demonstrations and education to drive adoption.
• Maintain CRM documentation and build relationships with clinicians.
• Ensure compliance with FDA/regulatory requirements.

Skills

Consultative selling

CRM proficiency

Excel/Analytics

PowerPoint

Presentation skills

Education

Bachelor’s degree in Business/Life Sciences/Engineering

Tools

Salesforce

Microsoft Excel

PowerPoint

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Descritivo de Cargo Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Heart Failure

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives. The Clinical Account Representative (CAR) supports the growth of CardioMEMS by driving utilization, supporting key accounts, and delivering education and technical support. This is a sales-forward role focused on account development, workflow optimization, and expanding access to the therapy. The CAR operates at the intersection of clinical expertise, relationship management, and commercial execution, ensuring that CardioMEMS is successfully integrated into heart failure care pathways and delivers measurable patient and economic value.

What you’ll do

1. Sales & Customer Engagement

   Serve as the primary point of contact for high-volume, established accounts, ensuring seamless onboarding and patient monitoring workflows.

   Achieve assigned sales and utilization targets within defined accounts.

   Execute actionable quarterly business plans with clear activity goals and growth drivers.

   Conduct routine account check-ins to review program performance, identify barriers, and uncover new opportunities.

   Deliver product demonstrations and participate in educational meetings to drive adoption and expand utilization.

   Provide competitive insights, including customer feedback and market intelligence.

   Provide coverage for Territory Managers during PTO, meetings, and peak demand periods.

2. Account Management

   Maintain CRM documentation for key accounts, including activity notes, opportunities, and follow-ups.

   Build and sustain strong relationships with physicians, APPs, HF clinics, and administrators.

   Conduct quarterly account reviews in collaboration with Territory Manager to support program health, patient volume trends, and operational needs.

   Support the execution of workflow optimizations to improve patient identification, onboarding, and monitoring processes.

3. Technical & Clinical Support

   Provide technical troubleshooting for remote monitoring issues and workflow challenges, escalating as needed.

   Offer procedural case support occasionally for broader territory, focusing on priority accounts.

   Support training and education for new clinical staff, HF clinics, and administrators.

   Participate in product in-services and support clinical data collection as needed.

   Continue developing strong product, HF, and CardioMEMS competency.

4. Compliance & Collaboration

   Adhere to all FDA, regulatory, and company quality requirements.

   Maintain accurate documentation of sales activities, account plans, expenses, and clinical interactions.

   Collaborate effectively with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.

   Maintain professional, compliant, and positive communication with all hospital and internal stakeholders.

Education and experience you’ll bring

• Bachelor’s degree (Business, Life Sciences, Engineering, or related).
• Experience: 2-4 years in medical device or healthcare (inside or field).
• Demonstrates consultative selling skills, including uncovering needs, asking strategic questions, and positioning solutions that drive utilization growth.
• Track record of ≥100% to goal in the most recent performance year.
• Account-facing experience with clinicians and administrators (e.g., HF clinics, service line leaders).
• Proficiency with CRM (Salesforce preferred), Excel/analytics, and PowerPoint.
• Comfortable delivering clinical/technical presentations to audiences of 10-50 stakeholders.
• 1-2 years of commercial experience.
• Experience in Cardiology/HF/EP/Structural Heart or remote monitoring.
• Prior involvement in value analysis or committee‑based selling.
• Familiarity with Cath lab/OR workflows; basic procedural support experience.

• Knowledge of reimbursement landscape and payment pathways (highly preferred).
• Experience at top MedTech organizations (highly preferred).
• Experience in Cardiology/HF/EP/Structural Heart or remote monitoring.
• Prior involvement in value analysis or committee‑based selling.

The base pay for this position is $68,000.00 - $136,000.00. In specific locations, the pay range may vary from the range posted.

Famíila de Cargo Support Services Division HF Heart Failure Localidade United States of America : Remote Localidades Adicionais Turno de Trabalho Standard Viagem Yes, 50 % of the Time Vigilância médica Not Applicable Atividades de trabalho significativas Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

A Abbott significa o poder da saúde. Por mais de 125 anos, a Abbott tem ajudado as pessoas a alcançar seu potencial — porque uma saúde melhor permite que indivíduos e comunidades vivam melhor. Com uma rede global e diversificada, que serve clientes em mais de 160 países, criamos novas soluções — em todo o espectro da saúde, em todo o mundo, para todas as fases da vida. Seja através da próxima geração de equipamentos de diagnóstico, dispositivos médicos para estilos de vida em transformação, nutrição baseada em ciência, ou novas reformulações, estamos desenvolvendo tecnologias mais inovadoras e revolucionárias na área da saúde para que indivíduos vivam melhor e com mais saúde. Os colaboradores da Abbott vêm trabalhar todos os dias com energia, entusiasmo e comprometimento com o intuito de promover a saúde e o bem-estar de milhões de pessoas. Eles superam os limites para ajudar a gerenciar e tratar alguns dos maiores desafios de saúde da vida. Convidamos você a explorar as oportunidades na Abbott, a ver se seus talentos e aspirações de carreira podem se encaixar com as nossas vagas. A Abbott é uma empresa que oferece oportunidades iguais e acolhe e incentiva a diversidade em nossa força de trabalho.

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