Clinic Technology Systems Analyst - University Information Services

Pacific University; Forest Grove (OR); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Generous paid time off

Medical coverage

Tuition remission

Job summary

Pacific University in Forest Grove, OR seeks a Technical Support Specialist to assist students, faculty and staff with electronic health records, clinic software, hardware and accounts. Travel to remote clinic locations is required.

The role installs, configures, maintains software/hardware, troubleshoots issues, trains users, and collaborates with clinic leadership to optimize technology systems while ensuring security policies are followed.

Qualifications

• Experience with Electronic Health Records use, teaching or support.
• Experience working in a clinical setting and familiar with medical terminology, procedures and processes.

Responsibilities

• Oversees installation, configuration, maintenance, and upgrades of client and server software/hardware for clinics; travel to remote locations.
• Determine system specifications, document configurations, and develop new processes for clinical systems.
• Analyze clinical systems design and architecture; implement modifications and improvements.
• Provide ongoing support of clinical workstations, servers, and diagnostic equipment; troubleshoot with end users.

Skills

Communication

Teamwork

Problem solving

Attention to detail

Education

BA/BS degree

Healthcare IT related degree

A+ certification

Tools

Office suite

EHR systems

Telehealth systems

Job description

Job Details

Job Location: Forest Grove Campus - Forest Grove, OR 97116, Salary Range: $60,000.00 - $67,000.00, Job Category: Faculty and Staff , Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

GENERAL DESCRIPTION OF POSITION

Responsible for supporting the technology needs of students, faculty and staff throughout Pacific University’s Clinics. Investigates and resolves problems with online accounts, software, hardware, printers and mobile computing devices. Also provides technology training and consults with users to discover ways they can use technology to improve their workflow or education.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES

• Oversees the installation, configuration, maintenance, and upgrades of all client and server software and hardware deployed to support The University’s Clinics. Requires travel to remote clinic locations.
• Determines system specifications, documents current configuration, processes and procedures and develops new processes and procedures for the use of the clinical systems and technology services.
• Analyzes clinical systems’ design and architecture, recommending and implementing appropriate modifications and improvements.
• Provides ongoing support of clinical workstations, servers, systems, diagnostic equipment, and software services through troubleshooting and coaching end users.
• Identifies, assesses and troubleshoots application and equipment issues as they occur.
• Maintains workstation system builds and ensures that clinical workstations meet all university security policies.
• Collaborates with clinic leadership and users to identify opportunities for optimization.
• Supports all Pacific Clinics in the use and maintenance of the electronic health records systems, medical imaging systems and internet-based telehealth systems. Acts as liaison between clinic management and various software and hardware vendors, services providers, for troubleshooting and support of clinical technology assets.
• Coordinates maintenance, backups of data, and upgrades for clinical servers and systems.
• Provides assistance and training to peers in non-healthcare technology support areas and student workers, so that they can solve common problems and provide better first-level support (where appropriate).
• Provide support via e-mail, telephone, video-teleconferencing and in person.
• Migrate data and upgrade faculty and staff users to new computer hardware and software.
• Do repair/maintenance of software and operating systems, completely wiping and reloading machines when necessary.
• Does basic hardware repairs to equipment and works with third parties to accomplish difficult hardware repairs.
• Oversees routine maintenance on Pacific University owned computers and printers.
• Alerts UIS management to potential safety or security risks or violations of policy or law in the use of technology by clinic workforce and clinical students.
• Works with peers in various divisions of University Information Services, and with UIS technical liaisons in other departments, to make sure customer problems are resolved completely.
• Maintains and updates a database of university owned technology.
• Consults with departments on the purchase of technology.

SECONDARY FUNCTIONS

• Perform other related duties as assigned.

JOB SCOPE

Performs duties independently with minimal supervision, dealing with multiple priorities. Decisions are made within general policy guidelines, but must require unique decision-making for each situation. Mistakes/errors may result in damage to the academic careers of students, interruptions in the ability of Pacific University clinics to provide healthcare services, and violations of regulations concerning the privacy and security of patient health records.

SUPERVISOR RESPONSIBILITY

This position intermittently supervises several student workers.

Qualifications: EDUCATION AND/OR EXPERIENCE

• Experience with Electronic Health Records use, teaching or support.
• Experience working in a clinical setting and familiar with medical terminology, procedures and processes.
• BA or BS required, preferably with a major or certificate in healthcare administration, health information management, health information technology or a related field.
• A degree in computer science or A+ certification
• 2+ years’ experience in a tech support position requiring independent decision making, preferably in an educational or healthcare setting.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

• Communicates with students, faculty, staff and the public appropriate to the age of the individual served.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision-making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Demonstrates confidentiality regarding information pertaining to all students, faculty and staff.
• Maintains proper appearance and personal conduct for the employee’s particular job.
• Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work in a team environment.
• Knowledge of all phases of Windows and Apple desktop and laptop support, including imaging of machines, first time setup/personalization of machines, training users in basic operation of machines, setting up Ethernet and wireless networking on machines, troubleshooting software, hardware and operating system errors and migrating data to new machines.
• Knowledge of setup and basic troubleshooting of networked laser printers.
• Knowledge of setup and basic troubleshooting of mobile computing devices (smart phones, etc.).
• Familiarity with use of the Office suite of applications, including Word and Excel, and online office productivity suites such as Google Workspace.
• Must be able to prioritize between multiple duties and stay organized in a challenging, often fast-paced environment.
• Ability to communicate technological information to people of a broad range of backgrounds and technical knowledge, both verbally and in written communication.
• Ability to come across as calm, confident, knowledgeable, helpful and professional, even when dealing with people who are angry or under stress.

WORKING CONDITIONS

This position works part of the time at a desk, part of the time standing or sitting at a workbench, and part of the time travelling to various locations across multiple campuses and clinical locations. Work is mostly during normal business hours, but this position will occasionally be required to travel to remote sites, and work some evenings and weekends based on the needs of the organization. During travel the worker will be briefly subject to outside environmental conditions.

PHYSICAL ACTIVITIES

• Stooping
• Kneeling
• Crouching
• Crawling
• Reaching
• Standing
• Walking
• Pushing
• Pulling
• Lifting
• Fingering
• Grasping
• Feeling
• Talking
• Hearing
• Repetitive motion

PHYSICAL REQUIREMENTS

• Sedentary work
• Medium work

APPLICATION PROCESS

Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.

Applicants must be legally authorized to work in the United States at the time of hire and continue to work without employer visa sponsorship, now or in the future.

At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity-minded, and responsive.

Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. as we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees.

Studies have shown that women and people of color are less likely to apply for jobs where they are unsure if they can perform every function in the job description. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about how your background and skill set may qualify you for the role.

We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset-based mindset so that everyone is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed.

COMPENSATION AND BENEFITS

• Generous paid time off (for vacation, holidays—including winter break—and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Generous retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services.

ACCOMMODATIONS & INCLUSION

We welcome and encourage applications from neurodivergent individuals and people with disabilities. If you need any accommodations or support at any stage of the application or interview process such as receiving interview questions in advance, alternative assessment formats, or extra time please let us know by emailing Catheryn Coupland [e-mail] We are committed to providing an accessible process that allows you to demonstrate your strengths.

EQUAL OPPORTUNITY EMPLOYMENT

Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups.

NOTICE OF NONDISCRIMINATION POLICY

Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Applicable laws include, but are not limited to, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way, Forest Grove, OR 97116 or via email at [e-mail].